Raegean Smith

Customer Service representative

Customer service, inbound and outbound calls, answering cx questions, helping cx get enrolled, KB, Snow system, updating account information, confirming if cx is enrolled with service provider, confirming if cxs account is qualified, reviewing docs such as utility bills, medicare documents and social Security cards, Tech support, Retention specialist, Loyalty, Sales, 30-50 calls a day, trained in Opus, Telegence, Salesforce, Crm, Clarify, Billing, Helping Customers in a timely fashion, Inbound calls, Outbound calls, Issuing Payments, Payment arrangements.

A High school diploma