Randall Santos Diaz

Versatile and motivated professional with hands-on experience in customer service, hospitality, sales, event operations, telephone support, and general service environments. Strong communicator who is comfortable working directly with customers, handling questions and concerns, promoting services, and representing businesses professionally. Adaptable, solution-oriented, and willing to take on the responsibilities needed to keep operations running smoothly.

Comfortable working independently or as part of a team in fast-paced environments.

Hospitality / Hotel Operations at Hotel & Hospitality Operations

• Provided professional and courteous service to hotel guests while helping create a positive guest experience.
• Assisted customers with questions, requests, and general service needs while maintaining a welcoming attitude.
• Maintained clean, organized, and presentable areas for guests and staff.
• Supported food-service operations, including food distribution and cleanup.
• Worked effectively during busy periods while maintaining professionalism and attention to customer needs.
• Adapted to changing daily responsibilities and supported overall hotel operations.

Customer Support at Summer School

• Provided customer assistance through telephone communication for a summer school program.
• Answered questions and provided clear information to parents, students, and members of the public.
• Maintained professional telephone etiquette while handling multiple customer inquiries.
• Listened carefully to customer concerns and identified appropriate solutions or next steps.
• Communicated information accurately and efficiently over the phone.

Independent Sales / Customer Outreach at Independent

• Conducted direct and door-to-door sales outreach to introduce customers to products and services.
• Approached potential customers confidently and professionally to generate interest and identify opportunities.
• Explained products and services clearly while adjusting the sales approach to customer needs.
• Built rapport with prospective customers through face-to-face communication.
• Followed up with potential customers and worked to turn conversations into sales opportunities.
• Developed strong persuasion, communication, negotiation, and relationship-building skills through direct customer interaction.
• Worked independently to identify potential customers and create new business opportunities.

Event Staff / Event Support at Event Organization

• Assisted with event setup and breakdown, helping prepare spaces before events and restore them afterward.
• Helped arrange equipment, tables, supplies, and other materials according to event requirements.
• Assisted guests and provided friendly customer service throughout events.
• Supported food-service operations, including serving guests and maintaining clean service areas.
• Performed event cleanup and general custodial duties, including dishwashing, waste removal, sweeping, and wiping surfaces.
• Worked efficiently as part of a team in fast-paced event environments.
• Adapted quickly to changing responsibilities and event needs.

Customer-Facing Sales & Service at Independent Business & Service Projects

• Identified customer needs and developed practical solutions for local customers.
• Promoted and sold services directly to potential customers.
• Managed customer conversations from initial outreach through service discussions.
• Developed confidence in face-to-face sales, negotiation, and customer relationship building.
• Demonstrated initiative by independently identifying opportunities and taking action without constant supervision.

High School Diploma / Equivalent