Thalea Duran

Motivated and detail-oriented professional with proven experience in customer service, retail sales, and team support. Strong work ethic, effective communicator, and quick learner committed to achieving results and delivering an excellent customer experience.

Pro Sales Associate at The Home Depot (2025-09 – Present)

• Assisted professional contractors, business owners, and retail customers with product selection, project planning, and order fulfillment.
• Processed sales transactions, managed large-volume and special orders, and coordinated deliveries.
• Built strong customer relationships by providing knowledgeable recommendations and exceptional service.
• Collaborated with store teams to achieve sales goals and maintain a safe, organized, and efficient work environment.

Personal Digital Shopper at Walmart (2023-12 – 2024-06)

• Accurately fulfilled online orders by selecting quality items based on customer orders.
• Ensured correct quantity and quality while avoiding errors in product selection.
• Efficiently packaged orders for delivery or pickup, following Walmart’s standards for product integrity.

Team Member at Planet Fitness (2022-06 – 2023-02)

• Greeted members and guests, answered questions, and provided excellent customer service.
• Maintained clean and organized gym floor, equipment, and cleaning stations.
• Supported team by signing up members and helping upgrade memberships.

Assistant Manager at Dunkin’ Donuts (2021-01 – 2022-06)

• Opened and closed the store, ensuring smooth daily operations.
• Greeted and served customers beverages and food with excellent service.
• Managed cash register, balanced daily deposits, and maintained accurate inventory.
• Trained team members and supported store efficiency and customer satisfaction.

High School Diploma – El redentor (2018-03 – 2018-05)