Ray Cockrell

Motivated and dependable professional transitioning into the HVAC field, recently certified with EPA 608 Technician Certification. Brings strong hands-on work ethic, mechanical aptitude, and experience working in fast-paced, high-pressure environments. Proven ability to follow safety procedures, work with tools and equipment, and support team operations. Eager to grow as an HVAC technician or apprentice.

Willing to relocate to: Washington, DC

Server - Hen Quarter Prime

(2024-01)

• Deliver high-quality dining service in a fast-paced, upscale environment. Accurately manage orders, upsell menu items, and ensure guest satisfaction.
• Collaborate with kitchen and service teams to maintain efficiency and smooth operations.

Hospitality Specialist - Georgia Brown's

(2017-01 - 2023-12)

• Greeted and seated guests upon arrival, managed reservations, and kept an organized dining flow. Supported servers and ensured tables were thoroughly cleaned and always reset
• Used POS system for orders, payments, and guest management. Delivered food and beverages promptly, ensuring top-tier customer experience.

Server - Penthouse Pool & Lounge

(2019-01 - 2021-12)

• Provided attentive service to members and guests in a luxury environment. Set up and broke down tables and service stations.
• Trained inexperienced staff on service standards and upselling techniques.

Front Desk Ambassador - Vida Fitness - Washington, DC

(2021-01 - 2021-09)

• Implemented effective filing systems for increased efficiency.
• Answered multi-line phone system, transferred calls to correct departments.
• Processed reservations, check-ins, and check-outs using internal software.
• Build relationships with patrons, improving customer retention.

Team Member - Shake Shack - Washington, DC

(2018-12 - 2020-02)

• Pursued learning opportunities, contributed to team success.
• Maintained order accuracy, customer satisfaction by double-checking packing labels.

Dishwasher/Prep Cook - Right Proper Brewing Company - Washington, DC

(2014-03 - 2016-09)

• Efficiently loaded and unloaded dishwashers, cleaned large pots by hand.
• Restocked work areas, stepped into additional roles during busy times.
• Worked with chemicals to ensure customer health.

High School Diploma - Ballou Senior High School (2009-01 - 2013-12)

Some college