Ray Hyman

Results-oriented Customer Service and Administrative Professional with over 7 years of experience in fast-paced environments. Proven track record of maintaining high customer satisfaction, managing complex administrative tasks, and ensuring compliance with privacy regulations. Articulate and detail-oriented, with strong leadership skills and a passion for building business partnerships.

Customer Representative - StandUp Wireless - Brooklyn, NY

(2024-07 - 2025-01)

• Conducted field outreach to identify potential customers qualified for lifeline services, consistently meeting inbound and outbound call targets.
• Accurately calculated payments and inputted customer data while adhering to strict confidentiality and privacy protocols.
• De-escalated problematic customer concerns with a professional demeanor and documented all inquiries for tracking and resolution.

Residential Aide / Customer Representative - Midway Living, Inc. - Flushing, NY

(2024-02 - 2024-10)

• Processed new client intake information and bed assignments, maintaining daily census records for the Department of Homeless Services (DHS).
• Authored detailed incident reports regarding client activity and facility conditions to ensure safety and compliance.
• Managed the front desk and reception area, organized files, and provided administrative support including faxing and scanning documents.

Administrative Analyst - HRA (Human Resources Administration) - New York, NY

(2023-05 - 2023-10)

• Analyzed client documentation—including leases, mortgages, and bank statements—to accurately determine benefit eligibility and amounts.
• Managed executive communications, composed correspondence, and prioritized mail while revising the master calendar for client appointments.

Phone Sales Representative - Free Therapy Links - Brooklyn, NY

(2021-11 - 2022-11)

• Contacted potential buyers to promote services, successfully resolving customer complaints and adapting to changing policy needs.
• Remained calm in stressful situations to effectively diffuse unhappy customers and maintained complex documents using office technology.

Telemarket Representative - Opinion Access - New York, NY

(2020-08 - 2021-11)

• Executed hot and cold calls to residential consumers to identify needs and recommend appropriate programs.
• Key Achievement: Consistently achieved 95% of sales goals while developing and managing new and existing accounts.
• Captured accurate customer data and payment methods in the company database.

Customer Service Representative - American Telecommunications, Inc. - Brooklyn, NY

(2019-05 - 2020-09)

• Responded to a high volume of customer inquiries in a timely manner while performing clerical duties such as filing, faxing, and mail distribution.
• Developed spreadsheets and organized files to bolster organizational workflow.

Customer Service Representative - Motivate International Inc. - New York, NY

(2018-02 - 2019-12)

• Provided comprehensive support to the public and existing customers regarding accounts and memberships.
• Established and enforced clear goals to facilitate collaborative teamwork among staff.

Telemarket Representative - IPC - Manhattan, NY

(2018-05 - 2019-11)

• Delivered scripted sales presentations to persuade potential customers and assisted in conducting market surveys.
• Dispersed incoming mail and managed high-volume telephone traffic.

Office Cleaner - George Curry Cleaning Service - Hempstead, NY

(2017-09 - 2018-08)

• Maintained cleanliness of office furniture, restrooms, and common areas, ensuring proper storage of equipment.
• Key Achievement: Awarded "Employee of the Month" following exceptional work performance.

Diploma - Albany Academy (2006)