Regina Lewallen

Reputable customer service professional I bring strong phone speaking skills paired with in-depth knowledge of CRM systems. Offers vast experience connecting customers with products and services. Punctual and responsible individual polished in navigating multiple computer systems and applications. I currently hold a license for life, property & casualty insurance and an associate's degree in business.

P&C producer at Foundever (2024-08 – Present)

• Quote and sell policy's

Life Insurance Producer at First Family Life Insurance (2024-02 – 2024-08)

• Call leads set appointments
• Underwriting
• Assess family's nee
• Collect premiums

Customer service specialist at Concentrix (2018-09 – 2021-10)

Answered incoming calls for catalog sales and services and upsell products and services. I was also a program specialist for tax software. I would help customers navigate the program. This was a remote work position.

Picker at Amazon Warehouse (2016-09 – 2017-01)

Seasonal temp position.

• Pick and pack orders

Customer service specialist at JCPenney (2008-10 – 2014-01)

• Customer service
• Set adds for pricing and signing, RFID scan weekly
• Run display reports
• Set store according to planogram

Associate degree in applied science of business – Chattanooga State Community College (2024)