Reginald Thompson

Dynamic General Manager/ Senior operations leader with a proven track record. I excel in strategic planning and cross-functional collaboration. I have spearheaded initiatives that enhanced operational efficiency and fostered talent development I drivie improvements in performance metrics by focusingon TEAM and individual performance.

I am adept at data-driven decision-making, I stongly support Employee engagement which has translated to growth and succes as a Facility. My experiences range from grocery distribution, power tools and accessories, office suppliers, IV Solutions, and General merchandise. I have led DCs ranging from 300K to 2M square feet.

I have led Associate staffing ranging from 150 to 3k.

Senior Manager Outbound Operations at JAM MUSIC • Led cross-functional teams to enhance project workflows and improve operational efficiency. 4 salary leaders, 150 hourly • Developed strategic partnerships with industry stakeholders to expand market reach and brand visibility.

• Implemented data-driven decision-making processes to optimize resource allocation and performance metrics.

• Mentored junior staff, fostering professional development and knowledge sharing across departments.

• Coordinated large-scale events, ensuring alignment with brand objectives and audience engagement strategies. •

AMAZON FULFILLMENT 2020-2024

OPERATIONS MANAGER IB/OB,OM

Mentored team members 16 salaried,28 hourly TEAM LEADS in Warehouse management Leadership Operations Manager at AMAZON FULFILLMENT. Managed OB and IB during my tenure.

• Streamlined workflo w processes to enhance fulfillment efficiency and reduce delays. • Implemented safety protocols to ensure compliance with operational standards and regulations. • Analyzed performance metrics to identify areas for improvement in shipping accuracy. • Coordinated cross-functional teams to optimize supply chain logistics and reduce costs. • Led initiatives to improve warehouse organization, resulting in increased picking speed and accuracy. • Supervised operations staff and kept employees compliant with company policies and procedures. • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes. • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them. • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.

NEWBREED Logistics 2008-2012 aquired by XPO Logistics in 2016

Managed 3 different sites that included Seven 3PL businesses during my tenure as General Manager/Site Director

• Directed operational strategies to enhance logistics efficiency and reduce costs. Led 18-26 Salaried Leaders(550 Hourly, Peak 900+) • Oversaw daily operations, ensuring timely delivery and adherence to safety protocols. Implemented process improvements that streamlined workflows and increased productivity. • Developed training programs for staff, enhancing team performance and operational knowledge. • Analyzed performance metrics to identify areas for improvement and drove strategic initiatives. • Coordinated cross-functional teams to align objectives and optimize resource allocation. • Led change management initiatives, fostering a culture of continuous improvement within the organization. • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction. • Developed and implemented strategies to increase sales and profitability. • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty. • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth. • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems. • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.

Experience not detailed below

GM at BAXTER HEALTHCARE (2007 – 2008)

AGM at STAPLES (2005 – 2007)

AGM at WALMART (2000 – 2005)

Bachelor of Arts in History And Secondary Education – Lander College