Reneesha Rivera

Most of my work experience is in sales and customer service spanning over more than 15 years. I have multiple degrees in the STEAM field and am looking for work in which I can utilize these skills.

Guest Services at Aquarium of the Pacific (2019-2026)

Guest Services representative at Aquarium of the Pacific

• Performed transactions for tickets, nectar sales, and memberships via Galaxy and NCR POS-systems
• Gathered information and input data of new members
• Handled confidential information and documents with discretion and maintained their proper organization
• Greeted guests at various locations of the Aquarium, including the front plaza and main doors
• Trained employees for the floor and cash-handling positions
• Trained employees in the routines of being a Costume Character, including handling and proper costume maintaining
• Coordinated school arrivals and lunches for schools visiting for field trips
• Assisted the special events coordinator with day and night events

Substitute Teacher at Swing Education (2019-01 – 2022-12)

Substitute Teacher across multiple subject areas

• Fulfilled short-term substitute assignments across all subject areas in classes with as many as 24 students
• People-management skills through time-management, discipline, and audience-engagement
• Adhered to school policies and procedures for students with disciplinary issues
• Communicated with teachers and administrators and built a positive rapport with students

Sales Lead at Forever 21 (2015-01 – 2019-12)

Sales Lead managing store operations and staff

• Maintained superior customer service by ensuring every customer interaction was professional and effective
• Supervised employees on the sales floor and cash wrap and assisted with customer complaints and concerns
• Trained new-hires in the basic procedures of the fitting room, sales floor, and cash wrap
• Recruited and screened qualified potential employees
• Practiced positive conflict resolution techniques
• Assisted store manager and assistant managers with scheduling and day-to-day tasks
• Performed opening and closing procedures, including ensuring store cleanliness and dropping deposits
• Contributed to the 15% increase of customers signing up for store credit card
• Occasionally assisted other stores in operation procedures

Infant/Toddler Caregiver Credits in Childhood Development and Infant and Toddler Care and Education – Fullerton College (2021-05 – 2021-05)

Associate of Arts Degree in Music in Music Theory and Performance – Fullerton College (2018-05 – 2018-05)

Bachelor of Science Degree in Mathematics in Mathematics, Statistics, and Economics – California State University, Long Beach (2014-12 – 2014-12)