Renn Rhodes

Claims Adjuster with 5+ years of experience specializing in Personal Injury Protection (PIP), Medical Payments (MPC), and litigation within high-volume environments. Proven ability to manage complex claims from investigation through resolution, including suit handling, discovery coordination, and settlement negotiation. Multi-state licensed adjuster recognized for identifying fraud, reducing claim exposure, and delivering timely, compliant, and customer-focused outcomes.

Personal Injury Claims Specialist at State Farm Insurance (2022-12 – 2026-07)

Detail-oriented and compassionate Claims Adjuster specializing in Personal Injury Protection (PIP) and Medical Payment Coverage (MPC) under Michigan No-Fault law, with extensive experience managing complex claims, liability investigations, medical benefits, and litigation.

• Conducted comprehensive coverage investigations for new claims, analyzing policy provisions, eligibility requirements, and applicable statutes to make timely, well-supported decisions to affirm or deny coverage.
• Evaluated and managed complex medical bills by reviewing medical records, insurance coordination, and treatment recommendations; determining appropriate benefits; coordinating payments; and ensuring compliance with statutory timelines, policy provisions, and internal audit standards.
• Managed wage-loss reimbursement by verifying employment status, income, and eligibility with claimants and employers; coordinated SSDI referrals for long-term disability cases to ensure accurate benefit calculations and appropriate benefit coordination.
• Coordinated and evaluated Independent Medical Examinations (IMEs), reviewing physician findings, diagnoses, treatment recommendations, and causation opinions to assess the relationship between claimed injuries and the accident and support accurate benefit and claim decisions.
• Litigation expert skilled in suit-file preparation, discovery coordination, legal documentation, and timely attorney communication to drive settlements or dismissals in alignment with strict state case law; recognized for resolving suits swiftly and reducing unnecessary company costs. Negotiated fair and equitable settlements with claimants, legal representatives, and other involved parties.

Auto Claims Adjuster at State Farm Insurance (2021-05 – 2022-12)

• Investigated and assessed comparative negligence in complex auto claims, analyzing conflicting statements, evidence, vehicle damage, and applicable negligence laws to make accurate liability determinations and support fair claim resolutions.
• Managed vehicle repair and rental coordination by identifying appropriate repair facilities, facilitating estimates and repairs, arranging rental transportation, and maintaining communication with customers and vendors throughout the repair process.
• Investigated and pursued subrogation opportunities by reviewing liability, policy coverage, accident details, and supporting documentation; coordinated with adverse carriers and involved parties to recover claim payments and minimize company loss.
• Trained new team members on systems, processes, and best practices in customer service.

Insurance Broker Support Manager at Devoted Health (2019-03 – 2021-03)

• Managed onboarding and licensing processes for insurance agents across multiple states, ensuring compliance for open enrollment.
• Actively communicated and coordinated with the Medicare MARX system, Winpro to ensure LIS paperwork is completed accurately and correctly to ensure additional benefits for members, lead implementation process with carrier and client.
• Provided exceptional customer service by responding quickly to inquiries, resolving issues, and anticipating client needs.
• Maintained thorough knowledge of insurance regulations, staying up-to-date on changes that could impact clients or business operations.

Associate of Science – Eastfield College

High School Diploma – John Horn High