Rhonda Ellis-Jackson

Provide transportation services to patients and employees to and from the MDA campuses for appointments, work, etc. Pre-trip and post-trips on shuttles Log in and out of ELD daily

Patient/ Employee Shuttle Service - Groome Transportation/MD Anderson Cancer Center

(2024 - 2026)

• Provide transportation services to patients and employees to and from the MDA campuses for appointments, work, etc.
• Pre-trip and post-trips on shuttles
• Log in and out of ELD daily
• Proficient with Motive and Proliant
• Work as a Floater giving lunches to Drivers at different campuses.
• Charter duties
• Drive shuttles to mechanic when needed.
• Assist patients with wheelchair accessibility when needed.

Permit Technician - City of Houston

(2023 - 2024)

• Process and review various building permit applications.
• Records, logs, compiles and maintains various permit related files, data, documents, plans and reports.
• Understands the functions of all sections of building code enforcements.
• Mapping on numerous devices for accurate directions
• Pre-trips every day for safety
• Made sure loads were secured
• Kept daily time on ELD and drops and pick ups
• Communicated with dispatch daily
• Prepared paperwork for various loads
• Assisted colleagues with loads
• Class A-Endorsements- Tankers, Passenger, Doubles/Triple Trailer
• Medical Card- expiration 04/02/2028

Patient Services Coordinator/HAL LC - MD Anderson Cancer Center

(2022 - 2023)

• Interpret and coordinate physician orders to schedule diagnostic, procedures and treatments.
• Collaborate with clinic management to maintain physician templates to ensure proper wait time.
• Ensure quality patient care in relation to the patient prescribed diagnosis and treatment.
• Convey appointment information to the patient in person, telephone or in writing.
• Provide patients with information regarding their schedule and preparation for their appointments.
• Provide patient information and directions to callers in a fast paced, high call volume environment.

Sr Patient Service Operator-ASK MD - MD Anderson Cancer Center

(2015 - 2022)

• Provided great customer service to internal and external customers
• Worked through various screens, CARE, Infinity, Kronos, One Connect, EOM, Captura
• Assisted Providers, Nurses, Patients and Employees with long distance calls and paging.
• Handled code blue, STAT calls, airway and merits with testing of all pages.
• Worked with LBJ providers and patients with patient care.
• Parking and transportation services to patients and employees to various MDA campuses for appointments and meetings.
• Made sure everyone was comfortable, on times and pleased with their commute to and from.
• Kept a log of daily activity of my route, maintenance of the shuttle, cleanliness, weekly fuel.
• Assisted colleagues with rotating schedules of all breaks on the MDA campus.
• Class C CDL with passenger endorsements.

Delivery Driver - Fedex

(2013 - 2014)

• Delivery driver for the Houston area, commercial and residential.
• Scanned and coded all deliveries at every stop with the handheld device.
• Handled daily pickups, vehicle inspections, loaded and unloaded all packages.
• Trained various coworkers and assisted with sorting and loading packages when needed.
• Assisted Fedex Express store locations as well with pickups.

CDL - Fort Worth CDL School (2023 - 2023)

Communication - University of Houston (2011 - 2012)

AA - Education - San Jacinto College (2008 - 2010)

Diploma - Medical Assistant - Texas School of Business (2002 - 2003)

Certificate - Cosmetology - Houston Community College (1996 - 1998)