Patient Service Representative - Brownsville Community Development Corporation - Brooklyn, NY 11212
(2022-01)
- Verify patient insurance eligibility and process pre-authorizations and referrals to insurance companies.
- Communicate critical insurance information to patients, ensuring clarity and understanding.
- Assess and enroll patients in sliding fee scale discount programs accurately.
- Resolve service issues by identifying patient complaints, analyzing the root cause, and implementing effective solutions.
- Compile and analyze reports on patient satisfaction to enhance service quality.
- Welcome and register patients, diligently collecting demographic information using Electronic Medical Records (EMR) software.
Call Center Associate - Brownsville Community Development Corporation - Brooklyn, NY 11212
(2021-12 - 2022-01)
- Responded to patient inquiries with professionalism, providing accurate and comprehensive information about services.
- Assisted callers in identifying their needs and resolving issues to ensure high levels of patient satisfaction and retention.
- Managed appointment scheduling, cancellations, and rescheduling using the organization's Electronic Health Record systems.
- Addressed questions from potential and existing patients regarding service offerings and operational hours.
- Maintained a positive and respectful communication style to enhance caller experience.
Direct Support Professional - Program Development Services - Brooklyn, NY 11212
(2020-07 - 2021-01)
- Provided a safe and nurturing environment for developmentally disabled and elderly patients in a supportive living setting.
- Assisted clients with daily living skills and accompanied them to healthcare appointments, managing documentation and medication administration.
- Implemented approved emergency protocols in response to natural disasters and other emergency situations.
- Maintained up-to-date behavioral assessments for clients to facilitate tailored care plans.
Customer Service Representative - I5 Marketing - Manhattan, NY 10011
(2018-01 - 2019-09)
- Handled customer complaints and inquiries effectively, ensuring a satisfactory resolution.
- Conducted proactive communication with clients regarding updates and changes.
- Facilitated strong communication between marketing executives and stakeholders, enhancing operational efficiency.
- Provided administrative support to the marketing leadership team for project organization.
