Tanasha Wiggins

Dedicated and detail-oriented Medical Receptionist with over 5 years of experience in customer service and administrative support in healthcare settings. Proven ability to manage front-desk operations efficiently, deliver exceptional patient care, and resolve issues to foster a positive company image. Experienced caregiver and patient advocate, committed to providing guidance, support, and resources to individuals for optimal health outcomes.

Patient Service Representative - Brownsville Community Development Corporation - Brooklyn, NY 11212

(2022-01)

• Verify patient insurance eligibility and process pre-authorizations and referrals to insurance companies.
• Communicate critical insurance information to patients, ensuring clarity and understanding.
• Assess and enroll patients in sliding fee scale discount programs accurately.
• Resolve service issues by identifying patient complaints, analyzing the root cause, and implementing effective solutions.
• Compile and analyze reports on patient satisfaction to enhance service quality.
• Welcome and register patients, diligently collecting demographic information using Electronic Medical Records (EMR) software.

Call Center Associate - Brownsville Community Development Corporation - Brooklyn, NY 11212

(2021-12 - 2022-01)

• Responded to patient inquiries with professionalism, providing accurate and comprehensive information about services.
• Assisted callers in identifying their needs and resolving issues to ensure high levels of patient satisfaction and retention.
• Managed appointment scheduling, cancellations, and rescheduling using the organization's Electronic Health Record systems.
• Addressed questions from potential and existing patients regarding service offerings and operational hours.
• Maintained a positive and respectful communication style to enhance caller experience.

Direct Support Professional - Program Development Services - Brooklyn, NY 11212

(2020-07 - 2021-01)

• Provided a safe and nurturing environment for developmentally disabled and elderly patients in a supportive living setting.
• Assisted clients with daily living skills and accompanied them to healthcare appointments, managing documentation and medication administration.
• Implemented approved emergency protocols in response to natural disasters and other emergency situations.
• Maintained up-to-date behavioral assessments for clients to facilitate tailored care plans.

Customer Service Representative - I5 Marketing - Manhattan, NY 10011

(2018-01 - 2019-09)

• Handled customer complaints and inquiries effectively, ensuring a satisfactory resolution.
• Conducted proactive communication with clients regarding updates and changes.
• Facilitated strong communication between marketing executives and stakeholders, enhancing operational efficiency.
• Provided administrative support to the marketing leadership team for project organization.

Training Program - The Airline Academy (2023-01)

Secondary Education in High School Diploma - East Williamsburg Scholars Academy (2014-09 - 2018-08)