Richard D. Case

Strategic municipal government professional with more than 20 years of progressive leadership experience directing public programs, cultivating strategic partnerships, leading cross-functional teams, advancing community initiatives, and strengthening organizational performance through data-driven decision-making. Proven success collaborating with elected officials, executive leadership, community organizations, neighborhood associations, governmental agencies, educational institutions, nonprofit organizations, and private-sector partners to increase public participation, improve service delivery, expand small business opportunities, and promote equitable economic development. Recognized for building trusted stakeholder relationships, leading complex initiatives, developing policy recommendations, managing regulatory compliance programs, facilitating community outreach, and delivering measurable organizational results.

Community Engagement Manager at Fulton County Board of Commissioners (2024-01 – Present)

Functions as the primary legislative and policy-making body for the largest county in Georgia. There are seven commissioners who are each elected to four-year terms where six are elected by district while one is elected at large as the commission chair.

• Direct strategic community engagement initiatives throughout Fulton County Commission District 5 by cultivating collaborative relationships with local businesses, civic organizations, and community leaders.
• Serve as the principal liaison between the Commissioner's Office, County departments, local municipalities, and residents to resolve constituent concerns and improve service delivery.
• Coordinate cross-departmental efforts to facilitate timely resolution of constituent inquiries while strengthening communication between government leadership and the community.
• Represent the Commissioner's Office at local civic events and share information with the community about the County and present official proclamations.
• Deliver remarks at grand opening celebrations and neighborhood meetings as the District Representative.
• Develop monthly performance reports summarizing engagement activities and outreach outcomes to support strategic planning.
• Foster collaborative partnerships that encourage civic engagement and strengthen relationships among residents, businesses, nonprofit organizations, and municipal governments.

Senior Compliance Manager at City of Atlanta (2011-01 – 2022-12)

The largest and most populous city in Georgia. It is home to approximately 8000 employees with an operating budget of $2.5B whose mission is to bring opportunity and equity to its residents and clients.

• Served as de facto Deputy Director of the Office of Contract Compliance, providing strategic leadership for supplier diversity, regulatory compliance, and organizational initiatives managing $3.5 billion in annual City contracts.
• Directed contract compliance operations by overseeing data management, performance reporting, and program administration to support executive decision-making.
• Analyzed supplier diversity performance metrics and consistently achieved 31–33% participation across EBO, SBO, DBE, and ACDBE programs annually.
• Managed the legal disparity studies process and U.S. DOT goal-setting methodologies to strengthen diversity program policy development and effectiveness.
• Collaborated with the Law Department to develop department-specific legislation, policy recommendations, and operational improvements.
• Led the City's Title VI Program, advancing equitable access, inclusive service delivery, and federal compliance.
• Administered the City's contract management software, producing executive reporting, spend analyses, and certification metrics for local and federal diversity programs.
• Built strategic partnerships with major public and private stakeholders to expand small business participation.
• Designed and delivered educational outreach programs promoting certification and procurement opportunities.
• Represented the City nationally, presenting best practices in supplier diversity, compliance, and community engagement.
• Managed website content to improve public access to supplier diversity resources.
• Conducted symposiums on the merits of Small, Minority, Disadvantage, & Female Business Enterprise Certification and doing business with the City of Atlanta.

Business Development Manager at City of Atlanta (2010-01 – 2011-12)

• Directed workforce development initiatives connecting adults and youth with employment and career training opportunities.
• Supervised eight facilitators and six volunteers, providing leadership and operational oversight.
• Cultivated employer partnerships creating internship opportunities for approximately 1,600 youth.
• Oversaw operations across 40 worksites, including payroll coordination, timesheets, and participant development.
• Prepared quarterly executive reports highlighting program performance and participant outcomes.
• Implemented the Character Competencies Program pilot through strategic planning and stakeholder engagement.
• Advised clients on career readiness and employment strategies.
• Advised clients on finding new employment and training opportunities to bridge unemployment gaps.
• Supervised the daily facilitation, planning, and implementation of all facets of the CCP pilot program.
• Directed a team of eight program facilitators and six volunteers to execute lesson plans and instruction.
• Strategically cultivated business relationships to provide internship opportunities for 1600 city youth.
• Oversaw the HR management at 40 worksites by tracking student timesheets, payroll, and development.
• Created quarterly Mayor's Youth Council reports to highlight youth and departmental achievements.

Regional Director of Client Services at PRISM Compliance Management (2022-01 – 2023-12)

A national minority-owned software company who inspires economic growth within public and private sector companies by offering solutions that promote diversity and inclusion.

• Provided executive leadership for client service operations across a 12-state territory, directing cross-functional implementation teams serving municipalities, airports, school districts, and other public-sector organizations.
• Managed enterprise software implementation projects from planning through deployment, ensuring successful adoption, stakeholder engagement, and measurable client outcomes.
• Built strategic partnerships with executive leadership, project managers, engineers, and client organizations to align technology solutions with organizational objectives.
• Advised public-sector clients on supplier diversity, workforce inclusion, compliance strategy, and program implementation to strengthen organizational performance and community impact.
• Collaborated with Engineering, Sales, and Product teams to improve software functionality, customer experience, and continuous process improvement.
• Developed client education resources, implementation programs, and executive presentations that increased customer adoption and long-term engagement.
• Represented the organization during executive meetings, strategic planning sessions, and client consultations, reinforcing a reputation for trusted partnership and responsive leadership.
• Employed marketing strategies and campaigns to increase customer awareness and participation in CARES, COMPASS and PRISM University.

Vice President of Training Development at Bankers Management Inc. (2007-01 – 2009-12)

A nationally recognized firm which focuses on developing small financial institutions across the country through training in the areas of credit, lending, and other related issues.

• Developed and marketed financial training curricula to state, local, and community banking associations.
• Conducted weekly seminars

• Georgia State University Robinson College of Business—BBA program, Business Management.
• Morgan State University Continuing Education—Professional Certificate in Diversity Compliance Management.
• American Institute of Banking –Professional Certificate in General Banking, Tax Documentation, and Accounting.
• BB&T University—Professional Certificate in Leadership, Retail Credit Underwriting, Business Communication.
• Wachovia Leadership Institute—Professional Certificate in Branch and Business Strategy Management.
• Connecticut School of Broadcasting—Program Diploma, Broadcast Communications