Richard Perez

Senior Fulfillment & Logistics Specialist with 10+ years of experience owning end-to-end fulfillment, vendor management, and inventory operations in fast-scaling environments. Proven track record of running day-to-day logistics while building scalable processes, improving vendor performance, reducing fulfillment errors, and supporting cross-functional teams across Sales, Marketing, IT, and Accounting. Known as the go-to operator for day-to-day operations, troubleshooting, and process optimization.

Fulfillment Analyst at Value Line Publishing (2024-01 – Present)

• Manage all day-to-day fulfillment, vendor coordination, and inventory tracking across internal and external orders
• Lead strategic oversight of third-party fulfillment operations, including procurement, inventory management, data entry, and customer service functions
• Administer budgeting for third-party vendor contracts, managing invoice approvals and forecasting spend in alignment with corporate objectives
• Collaborate with internal stakeholders (technology, marketing, sales, finance) to integrate ACS/Advantage systems with ecommerce platforms and inventory tools
• Develop and enforce service-level standards, policies, and procedures to ensure consistent, high-quality operations
• Analyze operational data and performance metrics to identify improvement opportunities across fulfillment and customer service touchpoints
• Support the creation and optimization of recurring digital and print communications, ensuring fulfillment systems align with business rules and regulatory standards

Fulfillment Manager at NPS Media Group (2021-01 – 2024-01)

• Directed multi-channel marketing fulfillment operations across print and ecommerce platforms, improving SLA compliance and operational throughput
• Acted as primary liaison for outsourced fulfillment partners, driving continuous improvement and policy compliance
• Negotiated and managed vendor contracts, securing 40% cost savings through renegotiation and operational streamlining of 3PL vendors
• Drove contract negotiations, achieving 40% cost savings and increased service levels
• Led RFP and contract award processes, evaluating vendors based on KPIs and alignment with strategic goals
• Developed reporting and analytics dashboards to identify inefficiencies, resulting in measurable service improvements

Client Services Account Manager at Palm Coast Data (2005-01 – 2021-01)

• Managed publisher accounts and fulfillment operations, including inventory, marketing campaigns, and production schedules
• Owned full client communications lifecycle, ensuring alignment between internal operations and customer expectations
• Identified and implemented process improvements, introducing automation that reduced manual work and improved cycle times
• Oversaw production timelines and distribution across email and print channels, while maintaining full ownership of client-facing deliverables
• Created and enforced internal SOPs and quality control measures to ensure fulfillment accuracy and compliance

Bachelor of Arts in History – New York University