Data Center Operations - MICROSOFT - Leesburg, VA
(2024-08)
- Install, configure, and support network equipment, including routers, switches and servers.
- Assist in the data center migration between different sites by racking, labeling both physically and logically on asset management application.
- Pro efficient usage of Teams and Microsoft365.
- Troubleshoot and break fix data center devices per request.
- Low voltage cabling, terminating & testing fiber optic.
- Adhere to established policies and procedures and report problems with procedures and makes suggestions for improvements.
- Interact with peers and co leagues to diagnose and resolve ticket issues.
- Daily usage of application tools such as Microsoft PHY net, Putty, PowerShell and Microsoft GDCO.
- Managing data center ticket queue, meetings and emails.
- Fundamental knowledge of Windows, Active directory, O365, Azure.
- Ensure to follow data center protocols, security and safety guidelines.
- Follows procedures to immediately communicate, report, and escalate technical related incidents.
- Experience and knowledge of data center devices such as MOR, TOR, PDU's and other network devices.
- Execute hardware diagnostics and coordinate RMAs with vendors to ensure minimal downtime.
Technical Support - JHONSON & JHONSON - Ashburn, VA
(2023-08 - 2024-08)
- Maintain, troubleshoot, and repair hardware systems including servers, networking equipment, and storage devices in a 24/7 data center environment.
- Power Monitoring and Automation: Implement Power Monitoring from smart PDUs and upstream Power infrastructure.
- Assist with Data center operations per site manager request such as decommission, Install, rack and stack.
- Perform root cause analysis and break-fix on devices via necessary hand tools.
- Support NOC team with incident management including troubleshooting, vendor support, or customer communication.
- Coordinate with Logistics for hardware parts and record keeping.
- Usage of ServiceNow, Putty, PowerShell.
- Technical field team in a complex environment and perform after hours on-call services.
- Upgrading host's firmware and perform root cause analysis of host failures.
- Run stress tests on hosts, Diagnosing and solving hardware on software faults and operate and perform both routine and emergency service on a variety of critical systems, including but not limited to; Critical power-low/medium voltage switchgear, diesel generators.
- Ongoing calibration, monitoring, and troubleshooting of enterprise servers running to ensure proper performance levels are sustained.
- Escalate and report technical and safety related incidents.
- Network Power Product Design and Configuration: Lead network equipment rack-level Power Product development initiatives for ENS, including new vendor Product development and selection, testing, and operationalization.
- Implement Power Monitoring improvements from smart in-rack PDUs and upstream Power infrastructure to Improve visibility and proactive detection of network Power issue.
Data Center Operation - LINKEDIN - Ashburn, VA
(2022-09 - 2023-08)
- Analyze, resolve, escalate and accurately track various technical problems.
- Support daily operational tasks such as equipment inventory, patch panel management, and access control procedures.
- Experienced with app tools such as Jira, Slack, PUTTY, OKTA.
- Perform hardware diagnosis, testing, network design and diagnosing faulty devices.
- Experience with multivendor network platforms such as Cisco Catalyst. Nexus switches, Lenovo and others.
- Monitor the health of building critical systems via BMS, Power, cooling and fire systems and critical IT systems such as servers, networks and other hardware.
- Support network and e-mail connectivity, computer operating systems, hardware and software, internally developed applications.
- Upgrading host's firmware and perform root cause analysis of host failures.
- Knowledge of Local area network (LAN), Wide area network (WAN), TCP/IP subnetting, VoIP.
- Hands-on experience with implementation and support of rack network devices, switch configuration and troubleshooting.
- Deliver exceptional customers' expectations in line with agreed SLA's and Provide input and update to the base as necessary.
- Adhere to established policies and procedures and report problems with procedures and makes suggestions for improvements.
- Installation and configuration of network devices such as switches, routers, and wireless access points.
Low voltage Technician - O.V.H CLOUD DATA CENTERS - Vint Hill, VA
(2020-04 - 2022-09)
- Performs decommissions, simple changes (memory upgrades, rebuilds) and infrastructure cabling, network, storage and server equipment.
- Cable management (Fiber, copper, power)
- Proficient usage of basic hand tools (Including cable testers, terminating tools, etc.)
- Knowledge of cable testing tools such as OTDR 3600, Klein scout pro, MS100.
- Excellent attention to detail and ability to follow technical drawings, diagrams, and installation instructions.
- OSHA 30 and Lift certified, daily use of PPE and other safety protocols.
- Organize and manage cable trays, racks, and conduits to minimize cable clutter and maximize airflow.
- Adhere to safety protocols and procedures to maintain a safe working environment.
- Run and terminate fiber optic low voltage cable, perform related duties as assigned or requested.
- Ability to work on own or as part of a team with self-motivation.
- Knowledge of typical technician's tools such as electrical meters, crimpers, cutters, power tools, etc.
