Richmond Atta

I am a professional seeking a full-time position in the field of Information Technology where I can apply my knowledge and skills for continuous improvement.

Data Center Operations - MICROSOFT - Leesburg, VA

(2024-08)

• Install, configure, and support network equipment, including routers, switches and servers.
• Assist in the data center migration between different sites by racking, labeling both physically and logically on asset management application.
• Pro efficient usage of Teams and Microsoft365.
• Troubleshoot and break fix data center devices per request.
• Low voltage cabling, terminating & testing fiber optic.
• Adhere to established policies and procedures and report problems with procedures and makes suggestions for improvements.
• Interact with peers and co leagues to diagnose and resolve ticket issues.
• Daily usage of application tools such as Microsoft PHY net, Putty, PowerShell and Microsoft GDCO.
• Managing data center ticket queue, meetings and emails.
• Fundamental knowledge of Windows, Active directory, O365, Azure.
• Ensure to follow data center protocols, security and safety guidelines.
• Follows procedures to immediately communicate, report, and escalate technical related incidents.
• Experience and knowledge of data center devices such as MOR, TOR, PDU's and other network devices.
• Execute hardware diagnostics and coordinate RMAs with vendors to ensure minimal downtime.

Technical Support - JHONSON & JHONSON - Ashburn, VA

(2023-08 - 2024-08)

• Maintain, troubleshoot, and repair hardware systems including servers, networking equipment, and storage devices in a 24/7 data center environment.
• Power Monitoring and Automation: Implement Power Monitoring from smart PDUs and upstream Power infrastructure.
• Assist with Data center operations per site manager request such as decommission, Install, rack and stack.
• Perform root cause analysis and break-fix on devices via necessary hand tools.
• Support NOC team with incident management including troubleshooting, vendor support, or customer communication.
• Coordinate with Logistics for hardware parts and record keeping.
• Usage of ServiceNow, Putty, PowerShell.
• Technical field team in a complex environment and perform after hours on-call services.
• Upgrading host's firmware and perform root cause analysis of host failures.
• Run stress tests on hosts, Diagnosing and solving hardware on software faults and operate and perform both routine and emergency service on a variety of critical systems, including but not limited to; Critical power-low/medium voltage switchgear, diesel generators.
• Ongoing calibration, monitoring, and troubleshooting of enterprise servers running to ensure proper performance levels are sustained.
• Escalate and report technical and safety related incidents.
• Network Power Product Design and Configuration: Lead network equipment rack-level Power Product development initiatives for ENS, including new vendor Product development and selection, testing, and operationalization.
• Implement Power Monitoring improvements from smart in-rack PDUs and upstream Power infrastructure to Improve visibility and proactive detection of network Power issue.

Data Center Operation - LINKEDIN - Ashburn, VA

(2022-09 - 2023-08)

• Analyze, resolve, escalate and accurately track various technical problems.
• Support daily operational tasks such as equipment inventory, patch panel management, and access control procedures.
• Experienced with app tools such as Jira, Slack, PUTTY, OKTA.
• Perform hardware diagnosis, testing, network design and diagnosing faulty devices.
• Experience with multivendor network platforms such as Cisco Catalyst. Nexus switches, Lenovo and others.
• Monitor the health of building critical systems via BMS, Power, cooling and fire systems and critical IT systems such as servers, networks and other hardware.
• Support network and e-mail connectivity, computer operating systems, hardware and software, internally developed applications.
• Upgrading host's firmware and perform root cause analysis of host failures.
• Knowledge of Local area network (LAN), Wide area network (WAN), TCP/IP subnetting, VoIP.
• Hands-on experience with implementation and support of rack network devices, switch configuration and troubleshooting.
• Deliver exceptional customers' expectations in line with agreed SLA's and Provide input and update to the base as necessary.
• Adhere to established policies and procedures and report problems with procedures and makes suggestions for improvements.
• Installation and configuration of network devices such as switches, routers, and wireless access points.

Low voltage Technician - O.V.H CLOUD DATA CENTERS - Vint Hill, VA

(2020-04 - 2022-09)

• Performs decommissions, simple changes (memory upgrades, rebuilds) and infrastructure cabling, network, storage and server equipment.
• Cable management (Fiber, copper, power)
• Proficient usage of basic hand tools (Including cable testers, terminating tools, etc.)
• Knowledge of cable testing tools such as OTDR 3600, Klein scout pro, MS100.
• Excellent attention to detail and ability to follow technical drawings, diagrams, and installation instructions.
• OSHA 30 and Lift certified, daily use of PPE and other safety protocols.
• Organize and manage cable trays, racks, and conduits to minimize cable clutter and maximize airflow.
• Adhere to safety protocols and procedures to maintain a safe working environment.
• Run and terminate fiber optic low voltage cable, perform related duties as assigned or requested.
• Ability to work on own or as part of a team with self-motivation.
• Knowledge of typical technician's tools such as electrical meters, crimpers, cutters, power tools, etc.

Information Technology - Northern Virginia Community College

General Studies - Unity Reed High School