Rida Had

Seasoned IT Systems Administrator with 17 years of hands-on experience managing complex server infrastructures and ensuring high availability. Recognized for a deep understanding of system architecture and a proactive approach to identifying and resolving issues before they impact operations. Demonstrated ability to optimize system performance, resulting in enhanced efficiency and reduced operational costs.

Adept at delivering strategic IT solutions aligned with business goals, fostering improved productivity and sustained organizational growth.

IT Systems Administrator at Munisys (2006-03 – 2023-03)

• Managed multiple vCenter environments with high availability clusters encompassing host, storage, and network components.
• Monitored resource utilization to identify performance bottlenecks and capacity constraints, ensuring optimal system uptime.
• Installed, configured, and maintained Citrix XenApp servers for remote access; deployed new software applications through the Citrix XenApp platform.
• Managed server backups and restores using Veeam Backup and Replication, ensuring business continuity and data integrity.
• Configured VLANs for secure communication between physical networks and virtual machines.
• Managed Windows Server OS updates on the Citrix XenApp server environment; tested new application versions prior to production deployment.
• Monitored SAN components for errors and irregularities using various software tools including vRealize Operations Manager.
• Resolved user issues related to application access, printing, and network services; collaborated with hardware engineers on software-hardware compatibility.
• Performed daily maintenance activities including log file review and disk space monitoring; completed all duties accurately and efficiently.

Associate of Science in A.S. – Montgomery County Community College (2023-09 – 2026-08)

Bachelor of Science – University of Morocco (2002-05)