Rikki D. Evans

Team-driven leader with 10+ years of experience guiding employees, training new hires, resolving issues, and supporting fast-paced, high-pressure environments across manufacturing, pharmaceutical, EV battery, automotive, and animal-care industries. Known for calm communication, steady leadership, and the ability to build confidence in others while maintaining safety, quality, and productivity. Brings a unique blend of team leadership, customer service, technical troubleshooting, and hands-on operational support.

Skilled at coaching, cross-training, documenting processes, and supporting employees with varying experience levels.

Mechanical Technician II (Team Support Lead) - Resilience Biopharmaceuticals - West Chester, OH

(2025-09 - 2026-02)

• Supported production operators by guiding them through troubleshooting steps and helping them understand processes and expectations.
• Troubleshot mechanical systems and supported PLC-controlled equipment while communicating findings clearly to operators and engineering teams.
• Coordinated with engineering, quality, and operations to keep teams aligned and informed during equipment issues or process changes.
• Provided leadership during downtime by communicating updates, assigning tasks, and keeping the team focused and calm.
• Documented maintenance actions, service interactions, and communication updates with accuracy and clarity.

Team Lead • Trainer • Field Service Technician - Schneider Electric / Amazon - West Chester, OH

(2023-06 - 2025-05)

• Served as the primary point of leadership for operators and technicians, providing guidance, answering questions, and resolving issues in real time.
• Trained new hires and cross-trained team members on equipment operation, safety procedures, wiring standards, and troubleshooting steps.
• Delegated tasks, monitored progress, and ensured team members stayed aligned with safety, quality, and production expectations.
• Communicated clearly with supervisors, engineers, and production teams to coordinate workflow and maintain smooth operations.
• Provided calm, steady leadership during downtime, system failures, and high-pressure situations.

Quality Control & Electrical Support Technician - American Battery Solutions / TalentLogistX - Springboro, OH

(2025-04 - 2025-09)

• Assisted production teams by explaining inspection results, safety requirements, and quality expectations.
• Supported operators and engineers during troubleshooting, providing clear updates and guidance.
• Communicated technical findings in simple, approachable language to employees at all levels.
• Maintained detailed logs and documentation for internal customers and leadership.

Manufacturing Operator / Quality Technician - Catalent Pharmaceuticals - Bloomington, IN

(2021-11 - 2022-11)

• Helped new employees understand procedures, documentation, and cleanroom expectations.
• Supported cleanroom teams by answering questions, guiding processes, and helping coworkers stay compliant with SOPs.
• Communicated inspection results and production updates to supervisors and quality teams.

Automotive Die cast Manufacturing Operator • CMM & Robotics Support - General Motors (GM) - Bedford, IN

(2020-01 - 2021-11)

• Operated and monitored high-volume automotive die cast and CNC manufacturing equipment to meet production, quality, and safety goals.
• Supported CMM inspection processes, assisting with part measurements, dimensional verification, and quality checks.
• Worked with FANUC robotic systems for part transfer, alignment, and automated handling; performed basic fault recovery.
• Assisted with vision system setup and calibration, including lighting adjustments and troubleshooting false rejects.
• Guided team members on machine operation, safety procedures, and troubleshooting steps.

Lead Pet Groomer - Hillside Kennels

(2016-01 - 2018-12)

• Led grooming operations, coordinated daily workflow, and ensured high-quality service for clients and their pets.
• Trained new groomers and kennel assistants on grooming techniques, safety, and animal handling.
• Communicated with customers regarding grooming needs, temperament notes, and after-care instructions.
• Maintained a clean, safe, and organized grooming environment.

Lead Dog Groomer - Hair of the Dog Grooming

(2014-01 - 2016-12)

• Served as lead groomer responsible for full-service grooming, customer communication, and appointment coordination.
• Trained junior groomers and assisted with scheduling, client preferences, and grooming standards.
• Built strong customer relationships through compassionate care and consistent service quality.
• Ensured safety and comfort of all animals during grooming procedures.

Indiana High School Equivalency (GED) (2001-01)

Degree in Project Management - Project Management