Robert Pagan Jr

Dynamic and results-driven RME Operations Leader and Facilities Maintenance Manager with a powerful combination of over 22 years of military leadership and almost 4 years of Amazon RME management experience. Proven track record of spearheading large-scale maintenance, manufacturing, facility, and advanced aviation/helicopter operations within budget and strict timelines. Possesses over 22 years of dedicated safety management and 22 years of maintenance and warranty management experience.

Exceptional ability to lead multi-shift, cross-functional technical teams (up to 165+ personnel), optimize asset reliability, and enforce rigorous OSHA 30, CPR/First Aid, and EM385 workplace safety compliance standards. Expert in leveraging data-driven CMMS and automated BMS (Building Management Systems) to monitor critical HVAC/environmental controls, execute warranty processes, implement predictive/preventive maintenance strategies, and slash facility downtime.

Facilities Maintenance Manager - Amazon SAT4 RME - San Antonio, TX

(2025-03)

• Site and Facilities Maintenance Manager responsible for maintenance, reliability, asset-management, warranty processes, and infrastructure strategies across a high-volume Amazon logistics facility supporting MHE, conveyors, robotics, HVAC/BMS systems, PIT, SLAM sorter systems, electrical, mechanical, plumbing, and building infrastructure.
• Develop and execute preventive, predictive, corrective, and condition-based maintenance strategies; establish and review KPIs for equipment availability, downtime, PM compliance, backlog, MTBF, MTTR, reliability, warranty fulfillment, and maintenance cost to drive asset performance and operational readiness.
• Lead multi-shift maintenance leaders, supervisors, engineers, planners, technicians, and support personnel by establishing performance expectations, technical-development priorities, succession plans, leadership pipelines, and accountability for safe, high-quality execution.
• Partner cross-functionally with Operations, Engineering, Safety, Finance, Procurement, HR, vendors, and senior leadership to align maintenance priorities with production goals; lead root-cause analysis and corrective-action programs for recurring or significant failures while minimizing business disruption.
• Own maintenance safety management and compliance across OSHA-aligned practices (OSHA 30), EM385 guidelines, CPR/First Aid emergency readiness, NFPA and electrical-safety requirements, LOTO, fire/life-safety systems, environmental controls, contractor safety, pre-task planning, PPE, and safe return-to-service verification; reinforce a strong safety culture and approved work procedures.
• Manage maintenance operating budgets, capital expenditures, labor and contractor costs, spare-parts inventory, OEM warranty claims, vendor spending, and long-term asset replacement planning; use CMMS for work-order governance, PM scheduling, equipment history, backlog control, parts management, labor tracking, and maintenance reporting.
• Direct capital projects, equipment installations, facility upgrades, automation improvements, HVAC/BMS tuning, commissioning, modernization, and major repairs while applying Lean, Six Sigma, reliability-centered maintenance, predictive maintenance, and data-driven continuous improvement to identify systemic opportunities and improve lifecycle performance.
• Establish vendor and contractor performance expectations for safety, quality, cost, schedule, and warranty compliance; manage the sourcing, design, approval, installation, and commissioning of upgraded Non-Con conveyor systems and directed a major infrastructure expansion integrating four new conveyor lanes with a Box-on-Demand asset, increasing package throughput by 20,000 units.
• Provide leadership during major equipment failures, facility emergencies, outages, and business-critical events by coordinating recovery plans and communicating operational impacts to senior leadership; maintained 100% PM completion and zero CRIT1 downtime events during peak operations while developing multi-year maintenance, staffing, reliability, infrastructure, and capital strategies to support scalable growth.

Reliability Program Engineering Manager, L5 - Amazon SAT3 RME - San Antonio, TX

(2022-11 - 2025-03)

• Directed site reliability, maintenance planning, asset-management, warranty tracking, and continuous-improvement programs across an Amazon Generation 11.5 robotic sort center supporting complex MHE, conveyors, sortation, robotics, controls, HVAC/BMS, electrical, and facility infrastructure.
• Developed and executed preventive, predictive, corrective, and condition-based maintenance strategies; established and reviewed KPIs for equipment availability, downtime, PM compliance, backlog, MTBF, MTTR, reliability, and maintenance cost to identify risk, improve asset performance, and eliminate recurring failures before operational impact.
• Governed CMMS/APM processes, annual maintenance plans, work-order prioritization, asset hierarchy, maintenance history, critical spares, inventory accuracy, vendor warranties, and lifecycle data while leading four Area Maintenance Managers and predictive-maintenance specialists; established performance expectations, technical-development priorities, succession planning, and accountability for safe execution.
• Led root-cause analysis and defect-elimination efforts using 5-Whys, FMEA, Pareto analysis, Lean Six Sigma, and reliability-centered maintenance; partnered with Operations, Safety, Controls, Engineering, OEMs, vendors, and regional RME teams to coordinate maintenance windows, corrective actions, equipment upgrades, and commissioning with minimal business disruption.
• Managed maintenance and project budgets, supplier and contractor performance, spare-parts strategy, OEM warranty claims, equipment lifecycle initiatives, emergency-system readiness, audit compliance, and capital improvements while enforcing OSHA 30, EM385, LOTO, electrical-safety, fire/life-safety, environmental, and company maintenance standards.
• Provided leadership during major equipment failures, outages, and business-critical events; communicated operational risk and recovery priorities to senior leadership while developing longer-range reliability, staffing, asset-replacement, and capital strategies to support site growth and scalability. Architected and executed the SAT3 RME material-cage expansion, centralizing regional inventory and establishing the largest RME parts footprint across the network.

Regional Operations Manager - Sierra Chemicals - San Antonio, TX

(2021-11 - 2022-03)

• Directed multi-site regional industrial maintenance, field operations, and safety management across customer locations, leading personnel, equipment, logistics, safety compliance, customer relations, and project execution to meet demanding operational requirements.
• Managed simultaneous industrial cleaning and maintenance projects involving hydro blasting, chemical circulation, fin-fan cleaning, tank and vessel services, and turnaround support while coordinating manpower, specialized equipment, materials, contractors, schedules, and customer requirements.
• Led regional supervisors, foremen, technicians, and contractors, establishing expectations for safety, quality, productivity, equipment readiness, workforce development, and operational performance across geographically dispersed work sites.
• Oversaw preventive and corrective maintenance of vehicles, pumps, specialized industrial equipment, tooling, and supporting assets; coordinated repairs, inspections, inventory, vendor warranties, and equipment mobilization to minimize delays and sustain field readiness.
• Enforced OSHA 30, EM385, CPR/First Aid, HAZMAT, job hazard analysis, permit-to-work, confined-space, hazardous-energy-control, PPE, and stop-work requirements, proactively correcting unsafe conditions and reinforcing a strong safety culture.
• Managed project schedules, labor utilization, procurement, operating costs, and resource allocation while serving as the regional liaison among customers, field teams, senior leadership, vendors, and subcontractors; applied Lean Six Sigma and continuous-improvement principles to strengthen quality and operational efficiency.

Senior Aviation Manager & Operations Leader - US MILITARY (US Marine Corps / US Army)

(1999-05 - 2021-12)

• Senior Army aviation maintenance and operations leader with 22 years of military service, progressing through senior NCO leadership positions including Sergeant First Class, 15Z Aircraft Maintenance Senior Sergeant, and First Sergeant in high-tempo aviation and operational organizations.
• Led aviation maintenance and safety management organizations of up to 165+ personnel, supervising unit- and intermediate-level maintenance across aircraft, component repair shops, technical support functions, and maintenance sections to sustain mission readiness during global operations, deployments, and contingency missions.
• Directed production control, quality assurance, technical inspections, scheduled and unscheduled maintenance, troubleshooting, component repair, warranty processes, and return-to-service activities for multi-million-dollar aviation fleets while balancing manpower, parts, tooling, facilities, and mission priorities to maximize aircraft availability.
• Served as the senior enlisted advisor to commanders on maintenance readiness, personnel, training, safety management, operational risk, discipline, resource allocation, and organizational performance; translated command priorities into executable maintenance, training, and workforce plans.
• Managed maintenance manpower, aircraft priorities, work schedules, logistics, inventories, heavy-equipment movement, repair-shop resources, and emergency-response requirements while coordinating with maintenance, supply, operations, and supporting organizations to meet demanding mission timelines.
• Enforced aviation maintenance standards, technical publications, OSHA/EM385 safety requirements, quality-control processes, physical security, and accountability programs; identified recurring deficiencies, drove corrective actions, and maintained compliance with high-level security and federal clearance requirements.
• Developed Soldiers, NCOs, technical supervisors, and future leaders through coaching, counseling, performance management, technical training, professional military education, succession planning, and disciplined enforcement of standards while sustaining morale, welfare, readiness, and organizational effectiveness.

Master of Business Administration - Project Management - University of Texas at Tyler (2027-05)

Bachelor of Applied Science - Resource and Technology Management - Troy University (2021-07)