Robert Pulice

Seasoned Business Professional with a diverse background in the Publishing, Pharmaceutical, Legal, Insurance, and Engineering sectors. Demonstrated expertise in providing exceptional client services that consistently surpass expectations. Dedicated to excellence, continuous improvement, and achieving outstanding performance and quality standards. Eager to embark on a new and exciting career journey.

Privacy Operations Manager / Paralegal, Legal at Simon & Schuster (2024 – 2026)

• Coordinated cross-functional teams to ensure compliance with privacy and data governance regulations, including CPRA, GDPR, and other global privacy laws.
• Managed the full lifecycle of Data Subject Requests (DSRs) and maintained privacy modules in the company’s privacy platform, such as Data Mapping and Privacy Rights Automation.
• Conducted third-party privacy assessments, supported contract and data privacy addendum management, and assisted with annual compliance reviews and training initiatives.

Orderly and Materials Management Support, Operations at New Britain Surgery Center (2024 – 2024)

• Assisted licensed practitioners in health care settings, including operating rooms, PreOP, and PACU, by preparing equipment and assisting with patient transport, positioning, and lifting.
• Supported Materials Manager in maintaining inventory levels, ordering supplies, interacting with vendors, and ensuring timely delivery and accuracy of inventory receipts.
• Assumed Materials Manager duties in their absence, including overseeing inventory management, reconciling discrepancies, and conducting quarterly physical inventory counts.

Privacy Senior Service Manager, Legal & Compliance at GlaxoSmithKline (2022 – 2024)

• Responsible for the end-to-end execution of the core processes and systems that supported GSK’s privacy program (Privacy Impact Assessments, Inventories, Individual Rights Requests, and Privacy Notices Management), including oversight and day-to-day management of third-party suppliers based in India and Ireland who perform Privacy process work.
• Drove collaboration with various key stakeholders to develop and perform high quality core processes, defining requirements, providing insight and recommendations to consistently optimize all processes and related systems.
• Engaged with Tech on development and remediation of issues of OneTrust privacy modules used by privacy contacts daily.

Quality, Capability & Risk Manager, R&D at GlaxoSmithKline (2021 – 2022)

• Developed & maintained the local Quality Plan, Risk Register, and Management Monitoring (MM) Plan, to ensure that all risks were properly managed, documented and escalated as appropriate within GSK, including identification and delivery of MM-related CAPAs.
• Supported issue management activities, including issue identification, resolution and escalation across all studies and local Clinical Operations teams and shared learnings and best practices across the country and with QCRMs in other countries/regions.
• Implemented ongoing quality improvement processes, including those identified during management monitoring and issue management activities.
• Supported internal assessments and regulatory inspections, in close partnership with Clinical Quality Assurance (CQA).

Senior Clinical Transparency Lead, R&D at GlaxoSmithKline (2011 – 2021)

• Recognized as a GSK expert in Financial Disclosure providing consultancy throughout Pharma, Vaccines, and Consumer.
• Provided support to study teams enabling compliance with both GSK policy and FDA requirements for key regulatory processes and provided quality documentation to meet their critical submission timelines.
• Managed offshore teams, ensuring processes for regulatory requirements are efficient and effective.
• Designed Financial Disclosure systems & processes and provided training to end users.

Service Owner, Finance & Decision Support IT at GlaxoSmithKline (2008 – 2011)

• Provided lifecycle management, from deployment to decommissioning, for Financial, HR, and R&D Commercial applications.
• Interacted with Business Owners, Operations, Offshore Support, Vendors, and End Users by mediating issues, managing changes, and planning future releases.
• Maintained compliance documentation by updating SOX records or authoring required quality management documents.

Senior Support Specialist, Discovery & Commercial Systems IT at GlaxoSmithKline (2006 – 2008)

• Performed incident analysis and management for Commercial and Regulatory applications by identifying root causes and applying resolutions.
• Planned deployment of Vendor code releases/patches to existing systems by maintaining project plans and coordinating efforts between departments.
• Standardized processes and documentation for multiple applications in order to improve support efficiency.

Senior Analyst, Procurement IT at GlaxoSmithKline (2001 – 2006)

• Managed key Procurement web application projects, by determining requirements, overseeing development, and resolving design issues.
• Interfaced with Clients on various changes to existing web & non-web applications by prioritizing issues, and coding solutions.
• Coordinated non-project related assignments for departmental improvements by taking initiative, organizing strategies, and delivering results.

Senior Analyst, Global Messaging Systems at GlaxoSmithKline (1999 – 2001)

• Managed projects and coordinated training for rollout of Commercial Messaging applications to North American sites, by providing direct support to Business Owners.
• Administered seven Domino servers, which extended the benefits of global messaging to external & internal clients.
• Troubleshot MQSeries communication problems between 35 hubs & over 100 sites and provided 24 by 7 second level support to the Help Desk, by dealing directly with international clients on local issues.

Programmer/Analyst at Dechert Price & Rhoads (1997 – 1999)

• Performed standard system administration tasks on over a dozen Litigation servers with over 2000 users, which improved overall performance of the environment.
• Developed, maintained, and integrated key Lotus Notes databases for use via client and browser by working directly with end-users on function and design.
• Established and maintained communication & database replication with over two dozen external clients, expediting communication and improving service.

Programmer at Pennsylvania Manufacturers Association (1993 – 1997)

• Performed system administration tasks on company’s peer-to-peer Lotus Notes systems, supporting over 1000 clients.
• Designed and maintained company-wide Lotus Notes 3.x and 4.x databases, working directly with end-users on development specifications.
• Coded COBOL programs for Imaging System, which accessed Claims Systems information.

Engineer at Maida Engineering (1991 – 1993)

• Performed entry level engineering and surveying tasks in support of US Government projects at Willow Grove Naval Air Station.
• Managed company’s CADD system, and troubleshot hardware & software problems.
• Standardized computer systems and trained users in order to improve drafting efficiency.

B.S. in Architectural Engineering – Drexel University (1991)

B.S in Civil Engineering – Drexel University (1991)

Degree in Computer Programming – The Chubb Institute (1993)

Basic Project Management, Project Management Essentials for IT Professionals, Advancing Project Expertise – Project Management Courses

Six Sigma, ITIL Foundation, ITIL Service Transition – Industry Standard Courses

Certified Information Privacy Manager (CIPM) – International Association of Privacy Professionals (IAPP) (2023)