Robyn Burgan

Instructional Designer with a Master of Science in Instructional Design & Technology and over four years of experience designing, implementing, and refining learner-centered curriculum. Expertise in course alignment, assessment development, and applying research-based frameworks including backward design, Universal Design for Learning (UDL), and multimedia learning principles. Experienced in Canvas LMS course development and data-informed instructional improvement.

Passionate about enhancing student success across diverse learning environments.

Regional Support Specialist - Coldwell Banker Realty

(2026-02)

Provide operational and administrative support to regional leadership and agents, ensuring accurate documentation and compliance with organizational policies.

• Develop and maintain process guides and reference materials to support onboarding and daily workflows.
• Support training initiatives by assisting with resource preparation, system navigation guidance, and troubleshooting internal platforms.
• Utilize multiple enterprise systems to manage records, update accounts, and ensure data accuracy across transactions.
• Communicate complex procedures clearly to diverse stakeholders, reinforcing consistency and service standards.
• Manage competing priorities in a fast-paced environment while maintaining attention to detail and confidentiality.
• Collaborate cross-functionally to streamline processes and improve efficiency across regional operations.

Ceramics Teacher - Skyline High School

(2022-07 - 2025-05)

• Designed and delivered engaging instructional programs, including hands-on demonstrations, presentations, and materials.
• Developed onboarding and training resources for new staff, enhancing operational efficiency and team consistency.
• Coordinated student exhibitions and school events, managing logistics, schedules, budgets, and stakeholder communications.
• Tracked and analyzed student engagement and performance data, creating reports to inform instructional improvements.
• Maintained accurate records of departmental operations, student progress, and communications while managing high-volume priorities.

Member Representative - TruWest Credit Union

(2025-10 - 2026-02)

Support members by assisting with basic account inquiries, transactions, and financial service needs while delivering clear and friendly communication.

• Learn and apply TruWest policies, procedures, and compliance standards to ensure accurate documentation and secure handling of member information.
• Navigate internal banking systems to update member accounts, verify information, and process routine financial requests.
• Provide guidance to members on using digital banking tools and troubleshoot basic online or mobile access issues.
• Collaborate with team members and supervisors to strengthen service consistency and ensure a positive member experience.
• Maintain attention to detail while managing multiple tasks in a fast-paced environment, prioritizing accuracy and customer care.

Student Teacher - Hamilton High School

(2021-07 - 2022-05)

• Assisted in developing curriculum, instructional materials, and assessments aligned with program goals.
• Supported classroom operations, event logistics, and stakeholder communication for smooth program execution.
• Conducted performance tracking and data collection to evaluate learning outcomes and instructional effectiveness.

Student Intern - EDUPRIZE Schools

(2021-01 - 2021-04)

• Assisted with administrative support, scheduling, and project coordination to improve departmental workflow.
• Prepared materials, tracked project metrics, and facilitated team communications for multiple initiatives.

Shift Supervisor & Crew Lead - Queen Creek Olive Mill, Häagen-Dazs, AMC Theatres

• Supervised daily operations, staff schedules, inventory, and cash transactions while delivering excellent customer service.
• Trained and coached team members on operational procedures, safety standards, and customer engagement.
• Implemented process improvements to enhance efficiency, accuracy, and overall team performance.

Master's - Instructional Design & Technology - Purdue Global University (2024-12 - 2025-12)

Bachelor's - Art Education - Arizona State University (2019-08 - 2022-05)