Instructional Designer Consultant - Toyota Financial Services
(2025-07 - 2025-11)
- Designed ILT, VILT, and eLearning solutions for the Collections division, including 3 new-hire onboarding modules.
- Partnered with subject matter experts to analyze performance gaps and develop targeted learning objectives aligned to Collections operations.
- Created LiveVox phone system training for Collections agents, building a core competency for customer interaction efficiency.
- Delivered all solutions on a compressed timeline, managing project milestones independently within a fast-paced consulting engagement.
- Tools used: Articulate Rise and Storyline, Microsoft 365 (Teams, PowerPoint, Word), Snagit, Adobe Creative Suite (Photoshop, Illustrator), Claude AI.
Instructional Design & Change Enablement Consultant - Amgen, Inc.
(2024-10 - 2025-06)
- Designed manager enablement toolkits, onboarding pathways, communication presentations, and curriculum maps supporting organizational readiness during workforce transformation.
- Built 30-, 60-, and 90-day manager assessments and 9-box talent review templates used in coaching and performance conversations.
- Used AI-assisted prompting to draft and refine change messaging for a Regulatory Unit reorganization, accelerating communication turnaround while maintaining tone and accuracy for a highly regulated audience.
- Tools used: Microsoft 365 (SharePoint Online, Teams, Word, PowerPoint), ChatGPT.
Instructional Designer & Project Manager - USAA
(2023-07 - 2024-08)
- Built a 27-module onboarding program for non-injury auto claims responders using Storyline, Rise, and Vyond.
- Revamped 10 existing modules for the subrogation team, modernizing curriculum and aligning content to updated adjuster workflows.
- Translated business requirements into measurable learning objectives in partnership with SMEs and stakeholders.
- Managed project timelines and stakeholder reviews using Smartsheet, ensuring on-time delivery across multiple concurrent modules.
- Tools used: Jira, Smartsheet, Box (cloud content management and document repository), Microsoft 365 (Word, PowerPoint), Adobe Creative Suite (Photoshop, Illustrator), Articulate Storyline and Rise, Vyond.
Senior Instructional Designer & Project Manager III - VMware
(2023-01 - 2023-05)
- Developed a comprehensive Training Playbook supporting four Customer Success job roles, defining role-based learning paths, content standards, and delivery guidelines.
- Led delivery readiness for a leadership development initiative, coordinating with stakeholders to align content, scheduling, and facilitator preparation.
- Applied instructional design best practices to ensure consistency and scalability of learning assets across VMware's internal workforce and external supplier network.
- Tools used: Jira, Microsoft 365 (PowerPoint, Word, Outlook), Articulate Rise and Storyline, Adobe Creative Suite (Photoshop, Illustrator).
Senior Program Manager, Instructional Design & Technical Writing - TaskUs - New Braunfels, TX
(2022-02 - 2022-10)
- Led training program operations for a Chime Financial account, managing 3 enterprise learning teams (technical writers, instructional designers, and instructional developers) while overseeing recruitment that grew the organization from 17 to 33 members.
- Directed workforce coordination and team operations in Workday; improved delivery visibility through Asana and enterprise reporting workflows.
- Established quality standards and review processes for instructional design and technical writing outputs across all three teams.
- Tools used: Jira, Asana, Workday, Articulate Rise, Google Workspace (Google Drive, Docs, Sheets, Slides, Gmail, Meet).
Senior Instructional Designer - Rainmakers Strategic Solutions LLC
(2020-05 - 2022-02)
- Designed ILT, VILT, and eLearning solutions for U.S. government agency clients supporting Fraud, Waste, and Abuse compliance initiatives.
- Piloted courses with target learner populations to validate content viability and drive adoption prior to nationwide rollout.
- Contributed to training initiatives generating approximately $8 million in revenue in 2020.
- Collaborated with federal agency SMEs and contracting officers to ensure content accuracy, compliance alignment, and on-schedule delivery.
- Tools used: Microsoft 365 (PowerPoint, Word, Excel, Teams), Articulate Storyline and Rise, Adobe Creative Suite, Camtasia, Snagit.
Senior Instructional Developer - GoDaddy - Gilbert, AZ
(2017-07 - 2020-05)
- Built onboarding and product training for the Websites + Marketing global product launch, delivering role-based learning solutions across 47 locations for a global Operations organization.
- Authored and maintained technical service guides for frontline Operations teams, ensuring content stayed accurate and current through frequent product changes.
- Developed a single global course framework that replaced multiple location-specific versions, ensuring a consistent learner experience and enabling clean collection of learner and course effectiveness metrics.
- Designed blended learning curricula combining self-paced eLearning and live facilitation to support a globally distributed workforce.
- Partnered with product and operations teams to rapidly update training content in response to product changes and launch feedback.
- Tools used: Asana, Articulate Rise, Adobe Creative Cloud (Illustrator, After Effects, Premiere), Google Workspace (Google Drive, Docs, Sheets, Slides, Gmail, and Meet), Slack, Microsoft 365.
Instructional Design & IT Learning Leadership - Intel Corporation - Chandler, AZ
(2000-07 - 2016-06)
Progressed over 16 years through increasing levels of instructional design and leadership responsibility — from Instructional Designer to Senior Instructional Designer/Developer to IT Training Manager to IT Leadership Cohort Program Manager — delivering enterprise-wide learning solutions for a global IT organization supporting over 100,000 employees.
- Designed and deployed an IT leadership cohort program in under three months, addressing management practices identified in organizational health surveys; awarded a Division Recognition Award for the implementation.
- Managed a team of 9 instructional designers, leading development and implementation of annual and multi-year learning plans across four enterprise business lines.
- Led an 11-person development team to create 740 training products supporting an SAP Supply Chain Management migration, contributing to $8M in cost savings.
- Trained 125 instructors to deliver training to IT managers globally on a recurring 6-week cycle, with feedback surveys monitoring program and material quality during each cycle.
- Owned the enterprise Content Management System, maintaining 24/7 availability of help content that drew over 731,000 pageviews (over 4.5 years).
- Managed the enterprise learning portfolio and course catalog across multiple business lines, prioritizing updates and ensuring consistent implementation across the curriculum.
- Led the technical instructional design team in evaluating new software and authoring tools, designing updated work processes and methods, and upskilling designers on best practices and emerging technologies.
- Tools used: Microsoft 365 (Outlook, PowerPoint, Word, Excel, SharePoint), Adobe Creative Suite (Dreamweaver, Photoshop, Illustrator, Premiere), Camtasia, Snagit, Joomla (content management), Microsoft Project, Adobe Captivate and RoboHelp.
