Tracy Tisdale

Senior Instructional Designer with 10+ years of dedicated consulting and enterprise learning experience — building on a 16-year foundation at Intel Corporation — architecting cohesive learning strategies and scalable performance solutions for Fortune 500 organizations, Operations organizations, and government clients, including Amgen, USAA, VMware, GoDaddy, and Toyota Financial Services. Proven track record translating complex business challenges into multimodal learning solutions, consulting with stakeholders to drive alignment, and delivering measurable business outcomes through data-informed, iterative design. Experienced across the modern enterprise learning ecosystem, including Cornerstone LMS, Articulate 360 (Storyline, Rise), Adobe Captivate, Snagit, and the full Adobe Creative Cloud.

Instructional Designer Consultant - Toyota Financial Services

(2025-07 - 2025-11)

• Designed ILT, VILT, and eLearning solutions for the Collections division, including 3 new-hire onboarding modules.
• Partnered with subject matter experts to analyze performance gaps and develop targeted learning objectives aligned to Collections operations.
• Created LiveVox phone system training for Collections agents, building a core competency for customer interaction efficiency.
• Delivered all solutions on a compressed timeline, managing project milestones independently within a fast-paced consulting engagement.
• Tools used: Articulate Rise and Storyline, Microsoft 365 (Teams, PowerPoint, Word), Snagit, Adobe Creative Suite (Photoshop, Illustrator), Claude AI.

Instructional Design & Change Enablement Consultant - Amgen, Inc.

(2024-10 - 2025-06)

• Designed manager enablement toolkits, onboarding pathways, communication presentations, and curriculum maps supporting organizational readiness during workforce transformation.
• Built 30-, 60-, and 90-day manager assessments and 9-box talent review templates used in coaching and performance conversations.
• Used AI-assisted prompting to draft and refine change messaging for a Regulatory Unit reorganization, accelerating communication turnaround while maintaining tone and accuracy for a highly regulated audience.
• Tools used: Microsoft 365 (SharePoint Online, Teams, Word, PowerPoint), ChatGPT.

Instructional Designer & Project Manager - USAA

(2023-07 - 2024-08)

• Built a 27-module onboarding program for non-injury auto claims responders using Storyline, Rise, and Vyond.
• Revamped 10 existing modules for the subrogation team, modernizing curriculum and aligning content to updated adjuster workflows.
• Translated business requirements into measurable learning objectives in partnership with SMEs and stakeholders.
• Managed project timelines and stakeholder reviews using Smartsheet, ensuring on-time delivery across multiple concurrent modules.
• Tools used: Jira, Smartsheet, Box (cloud content management and document repository), Microsoft 365 (Word, PowerPoint), Adobe Creative Suite (Photoshop, Illustrator), Articulate Storyline and Rise, Vyond.

Senior Instructional Designer & Project Manager III - VMware

(2023-01 - 2023-05)

• Developed a comprehensive Training Playbook supporting four Customer Success job roles, defining role-based learning paths, content standards, and delivery guidelines.
• Led delivery readiness for a leadership development initiative, coordinating with stakeholders to align content, scheduling, and facilitator preparation.
• Applied instructional design best practices to ensure consistency and scalability of learning assets across VMware's internal workforce and external supplier network.
• Tools used: Jira, Microsoft 365 (PowerPoint, Word, Outlook), Articulate Rise and Storyline, Adobe Creative Suite (Photoshop, Illustrator).

Senior Program Manager, Instructional Design & Technical Writing - TaskUs - New Braunfels, TX

(2022-02 - 2022-10)

• Led training program operations for a Chime Financial account, managing 3 enterprise learning teams (technical writers, instructional designers, and instructional developers) while overseeing recruitment that grew the organization from 17 to 33 members.
• Directed workforce coordination and team operations in Workday; improved delivery visibility through Asana and enterprise reporting workflows.
• Established quality standards and review processes for instructional design and technical writing outputs across all three teams.
• Tools used: Jira, Asana, Workday, Articulate Rise, Google Workspace (Google Drive, Docs, Sheets, Slides, Gmail, Meet).

Senior Instructional Designer - Rainmakers Strategic Solutions LLC

(2020-05 - 2022-02)

• Designed ILT, VILT, and eLearning solutions for U.S. government agency clients supporting Fraud, Waste, and Abuse compliance initiatives.
• Piloted courses with target learner populations to validate content viability and drive adoption prior to nationwide rollout.
• Contributed to training initiatives generating approximately $8 million in revenue in 2020.
• Collaborated with federal agency SMEs and contracting officers to ensure content accuracy, compliance alignment, and on-schedule delivery.
• Tools used: Microsoft 365 (PowerPoint, Word, Excel, Teams), Articulate Storyline and Rise, Adobe Creative Suite, Camtasia, Snagit.

Senior Instructional Developer - GoDaddy - Gilbert, AZ

(2017-07 - 2020-05)

• Built onboarding and product training for the Websites + Marketing global product launch, delivering role-based learning solutions across 47 locations for a global Operations organization.
• Authored and maintained technical service guides for frontline Operations teams, ensuring content stayed accurate and current through frequent product changes.
• Developed a single global course framework that replaced multiple location-specific versions, ensuring a consistent learner experience and enabling clean collection of learner and course effectiveness metrics.
• Designed blended learning curricula combining self-paced eLearning and live facilitation to support a globally distributed workforce.
• Partnered with product and operations teams to rapidly update training content in response to product changes and launch feedback.
• Tools used: Asana, Articulate Rise, Adobe Creative Cloud (Illustrator, After Effects, Premiere), Google Workspace (Google Drive, Docs, Sheets, Slides, Gmail, and Meet), Slack, Microsoft 365.

Instructional Design & IT Learning Leadership - Intel Corporation - Chandler, AZ

(2000-07 - 2016-06)

Progressed over 16 years through increasing levels of instructional design and leadership responsibility — from Instructional Designer to Senior Instructional Designer/Developer to IT Training Manager to IT Leadership Cohort Program Manager — delivering enterprise-wide learning solutions for a global IT organization supporting over 100,000 employees.

• Designed and deployed an IT leadership cohort program in under three months, addressing management practices identified in organizational health surveys; awarded a Division Recognition Award for the implementation.
• Managed a team of 9 instructional designers, leading development and implementation of annual and multi-year learning plans across four enterprise business lines.
• Led an 11-person development team to create 740 training products supporting an SAP Supply Chain Management migration, contributing to $8M in cost savings.
• Trained 125 instructors to deliver training to IT managers globally on a recurring 6-week cycle, with feedback surveys monitoring program and material quality during each cycle.
• Owned the enterprise Content Management System, maintaining 24/7 availability of help content that drew over 731,000 pageviews (over 4.5 years).
• Managed the enterprise learning portfolio and course catalog across multiple business lines, prioritizing updates and ensuring consistent implementation across the curriculum.
• Led the technical instructional design team in evaluating new software and authoring tools, designing updated work processes and methods, and upskilling designers on best practices and emerging technologies.
• Tools used: Microsoft 365 (Outlook, PowerPoint, Word, Excel, SharePoint), Adobe Creative Suite (Dreamweaver, Photoshop, Illustrator, Premiere), Camtasia, Snagit, Joomla (content management), Microsoft Project, Adobe Captivate and RoboHelp.

B.A. - Journalism, Magazine and Public Relations, Minor in English - Arizona State University