Rocio de Luna
Bilingual English-Spanish Office Manager
Talent
USMember since July 8, 2026
Healthcare administrationOffice operationsAccounts payableAccounts receivableHuman resourcesPatient relationsStaff leadershipClinical supportStaff schedulingEmployee trainingAthena EHRPatient schedulingInsurance verificationPrior authorizationsCustomer serviceClient relations
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Healthcare administrationOffice operationsAccounts payableAccounts receivableHuman resources
About
Bilingual English-Spanish Office Manager with over 15 years of experience in healthcare administration, office operations, payroll, accounts payable/receivable, human resources, patient relations, staff leadership, and clinical support.
Experience
Office Supervisor - The Spine & Sports Center
(2025-01)
- Supervised daily front and back office operations.
- Managed staff scheduling, payroll, onboarding, and employee training.
- Oversaw Athena EHR, patient scheduling, insurance verification, prior authorizations, referrals, and workflow improvements.
- Organized marketing events and provider outreach.
Clinic Supervisor - Viking Pain Management
(2021-01 - 2025-12)
- Assisted with pre-operative and post-operative patient care.
- Scheduled patients for surgical procedures.
- Supported physicians and clinical staff.
- Managed referrals, medical records, and patient communications.
Office Manager - Palapa Design
(2018-01 - 2021-12)
- Processed payroll and managed employee records.
- Managed accounts payable and accounts receivable.
- Coordinated company travel and trade shows.
- Provided exceptional customer service and client relations.
Education
Certified Clinical Medical Assistant - Clinical Medical Assistance - Center for Advanced Legal Studies
High School Diploma
Skills
Bilingual English-Spanish Office Manager
