Rocio Osman

Ensuring a positive dining experience. Get full knowledge of the menu and provide descriptions and recommendations. Monitoring guests satisfaction and respond promptly to any concerns or complaints.

Dinner Server - Dauphine's – Long Shot Hospitality - Washington DC

(2022-01)

• Ensuring a positive dining experience.
• Get full knowledge of the menu and provide descriptions and recommendations.
• Monitoring guests satisfaction and respond promptly to any concerns or complaints.
• Provided prompt, attentive, consistent & courteous service to every guest.
• Effectively communicates any problem, challenges, complaints, or service difficulties in a timely manner to management on duty or immediate supervisor.
• Responsible for the correct registering, proper handling of all individual checks and sales transactions.

Lunch / Dinner Server - Casa Teresa Chef Ruben Garcia - Washington DC

(2023-01)

• Responsible for customer service.
• Responsible for promoting and maximizing sales.
• Ensured that company policies regarding safety are applied.
• Provided prompt, attentive, consistent & courteous service to every guest.
• Effectively communicates any problem, challenges, complaints, or service difficulties in a timely manner to management on duty or immediate supervisor.
• Responsible for the correct registering, proper handling of all individual checks and sales transactions.

Receptionist - Courtyard Marriott Guatemala City - Guatemala City

(2018-01 - 2022-12)

• Provided customer service and resolved queries of international business travelers.
• Notified company personnel of visitor arrival.
• Maintained security and telecommunications system.
• Directed visitors by maintaining employee and department directories.
• Maintained security by following procedures, monitoring logbook, and issuing visitor badges.
• Operated reservations IT platform and telecommunication system by following manufacturer's instructions for house phone and console operation.
• Keeps a safe reception area by complying with procedures, rules, and regulations.
• Supported continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.
• Contributed to team effort by accomplishing related results as needed.

Bartender Junior - Delfines Hotel & Convention Center - Lima Perú

(2015-01 - 2018-12)

• Responsible for customer service.
• Responsible for promoting and maximizing sales.
• Ensured that company policies regarding safety are applied.
• Provided prompt, attentive, consistent & courteous service to every guest.
• Effectively communicates any problem, challenges, complaints, or service difficulties in a timely manner to management on duty or immediate supervisor.
• Responsible for the correct registering, proper handling of all individual checks and sales transactions.

Event Staff - Radisson Decapolis - Lima Perú

(2015-01 - 2015-12)

• Ensured excellent levels of customer service.
• Coordinated presents of security personal at corporate events.
• Ensured a positive customer service at corporate events.

Administrative Assistant - Antonio Restobar - Lima Perú

(2013-01 - 2013-12)

• Ensured that accounts payable are complete and presented it to the general manger.
• Maintained all of the restaurant filings and office/cashier supplies.
• Ensured operation maintained sufficient cash reserves.
• Assisted in processing all invoices through the inventory system.
• Coordinated monthly financial reports.

Master - business psychology - ESI School of Management University (2019-01 - 2020-12)

Bachelors - Hotel Management and Tourism - San Martin de Porres University (2008-01 - 2013-12)