Rocklyn A. Kelley

Experienced Customer Service Manager and Supervisor with over 10 years of success in client-facing roles within high-volume environments. Proven expertise in customer conflict resolution, inventory control, and team leadership. RAMP-certified bartender and manager with a solid track record of providing excellent service and operational oversight. Committed to fostering customer satisfaction and operational excellence in all settings.

Cashier - Beau Rivage - Biloxi, MS

(2025-05)

Manage customer transactions, processing payments, providing excellent customer service at food outlet in a fast-paced casino environment

• Deliver friendly, professional customer service to diverse guests.
• Verify guest eligibility and follow established procedures for comps, vouchers, and promotions.
• Collaborate with kitchen staff, supervisors, and fellow cashiers to ensure smooth service flow.
• Restocking, station setup, and sanitation in accordance with health and safety standards.
• Support new team members through informal training and workflow guidance.

Customer Service Representative - Auction Time Bid Board - Orwigsburg, PA

(2023-11 - 2025-03)

Delivered high-quality service to over 5,000 customers in a fast-paced auction environment handling 10K–30K items monthly.

• Resolved customer issues and conflicts with professionalism and care.
• Assisted in inventory management, including finding, stocking, and loading/unloading auction items.
• Processed payments, reconciled cash drawers, and conducted security camera reviews when necessary.
• Managed customer records and maintained POS system accuracy.

Bar Steward (Manager) - Auburn, Veterans of Foreign War - Auburn, PA

(2015-10 - 2024-04)

RAMP (responsible alcohol management program)-certified bartender, and RAMP-certified Manager who made alcoholic and non-alcoholic beverages

• Managed the bar, the bartenders, and scheduling of work shifts
• Led a team of bartenders, ensuring consistent service and staff performance
• Responsible for customer service, food preparation, cleaning, restocking, and inventory control.

High School Diploma - Pottsville Area High School Pottsville, PA

Certificate - Mixologist - ABC Bartending School Clearwater, FL