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Sales & Retail Professional · Business Studies – Distinction

1Member since February 3, 2026

About

Commercially driven 18-year-old with a Distinction in BTEC Level 3 Business and proven, real-world experience across retail sales, customer service, and digital marketing campaign management. Delivered a 40%-above-target charity fundraiser and consistently maintained high customer satisfaction ratings in a high-footfall retail environment. A fast learner who combines a tech-savvy mindset with strong interpersonal skills, ready to generate measurable results and grow quickly within a ambitious sales or retail team.

Experience

Library Assistant - Raunds Library - Raunds

(2026-05 - 2026-06)

Volunteer position providing front-line service and library management support.

Provide front-line service to 150+ weekly visitors, resolving enquiries and assisting with digital resources, maintaining a consistent 98% positive visitor feedback score.
Reorganised the 100+ volume stock system, cutting average book retrieval time by 40% and reducing misplacement reports to near zero.
Identified and resolved a shelving bottleneck during peak periods, reducing visitor wait times from 8 minutes to under 3 minutes.

Retail Assistant - Salvation Army — Wellingborough - Wellingborough

(2025-03 - 2026-05)

Volunteer retail position managing inventory and customer service operations.

Managed rotating inventory of 1,000+ items.
Delivered attentive, solution-focused customer service across a diverse customer base.

Marketing Campaign Lead - Cancer Research UK

(2025-02 - 2025-02)

Led end-to-end planning and execution of a multi-channel promotional campaign for a charity event.

Led end-to-end planning and execution of a multi-channel promotional campaign, generating 30+ attendees and exceeding the fundraising target by 40% (£550+ raised in one event).
Recognised by course assessors as a standout, Distinction-level project for initiative, commercial thinking, and measurable real-world impact.