IT Officer - Celebrity Cruises - Celebrity Silhouette
(2024-09 - 2025-01)
- Extensive experience in managing network systems and providing technical support to optimize onboard operations.
- Results-driven with a proven track record of successfully overseeing software and hardware installations to enhance overall system performance.
- Implementing data protection measures to ensure a secure and efficient IT infrastructure.
- Proficiency in system administration and troubleshooting, committed to delivering high-quality IT solutions and support.
- Administered and managed Physical and VMware server's space, network, certificates, and vulnerabilities.
- Monitor AC supply for servers & PDU (Power Developing Unit) for servers and Power supply status.
- Monthly test onboard UPS system for IT server'
- Managed and assist Team with day-to-day issues.
- Implemented IT security policies and procedures.
- Collaborated with cross-functional teams to deploy software upgrades and enhancements.
- Conducted system audits to ensure compliance with Company standards.
- Led projects to upgrade hardware and software systems.
- Perform IT procedures.
- Manage and maintain shipboard network infrastructure, ensuring continuous connectivity across guest, crew, operational, and administrative networks.
- Configure and monitor switches, VLAN and access points in a high-density maritime environment.
- Provide technical support for POS and PMS systems (Fidelio) used in guest services, dining, onboard revenue operations, and crew services.
- Support IPTV, CCTV, digital signage, and communication systems, ensuring seamless guest experiences.
- Troubleshoot real-time issues for multiple departments, minimizing downtime through efficient problem resolution.
- Conduct preventive maintenance on servers, network devices, and infrastructure components.
- Collaborate with shore-side IT and onboard leadership to ensure security compliance and smooth system upgrades.
- Maintain accurate documentation, network diagrams, inventory, and configuration logs.
- Assist with IT operations guest embarkation/debarkation, and emergency drills.
IT Officer - Celebrity Cruises - Celebrity Ascent
(2025-04 - 2025-10)
IT Officer - Celebrity Cruises - Celebrity Beyond
(2025-11 - 2026-05)
IT Support Specialist - Celebrity Cruises - Multiple Ships
(2022-05 - 2024-09)
- Ensure the smooth running of operation of all onboard systems & networks.
- Provide immediate solution of the problems encountered by the end- users.
- Ensure users are properly connected with the networks.
- Assembles and configures basic network components.
- Ensure proper installation & provides first-level support for all IT- supported PC's and peripherals including
- ShipNet workstations, Internet cafe workstations (MAC or Windows) and devices supporting ISE / ITV and Digital signage.
- Install, set-up and/or replace telephones.
- Setup, monitor & break down embarkation check-in equipment, operation & ensure the smooth process of embarkation in our network.
- Ensure and manage the stateroom as well as crew cabins and area's ITV, PBX phones and Wi-Fi connectivity.
- Provide support for smooth running of printers and their networks.
- Provide support for smooth running of CCTV.
- Experienced in repairing mac-mini, PBX phones & Dect Phones.
- Managed, repaired, and gave support for the POS & InfoGenesis system for the smooth running of the revenue on board.
- Performs new updates for applications directed by shoreside.
- Time to time providing content and free links whitelisted by shoreside.
IT Support Executive - Writer's Information
(2019-01 - 2022-12)
- Managed All IT Assets.
- Install and manage Server and clients System as well as their networks.
- Managed Database and Recover Database.
- Maintain daily backups of 50+ locations.
- Managed Software.
- Troubleshooting Problems Related to Software & other IT related issues.
- Maintain Server Disk Space.
- Also Create Front End for DMS for Honorable High Court using Bootstrap, JavaScript, jQuery.
- Managed Team.
