Rohit Chhetri

IT Officer with solid hands-on experience supporting complex IT environments aboard Celebrity Cruises. Skilled in managing shipboard networks, communication systems, and mission-critical IT hardware essential for vessel operations, guest services, and maritime safety compliance. Adept at troubleshooting under pressure, maintaining high system uptime, and delivering fast, reliable support for multinational crews in a 24/7 operational environment.

IT Officer - Celebrity Cruises - Celebrity Silhouette

(2024-09 - 2025-01)

• Extensive experience in managing network systems and providing technical support to optimize onboard operations.
• Results-driven with a proven track record of successfully overseeing software and hardware installations to enhance overall system performance.
• Implementing data protection measures to ensure a secure and efficient IT infrastructure.
• Proficiency in system administration and troubleshooting, committed to delivering high-quality IT solutions and support.
• Administered and managed Physical and VMware server's space, network, certificates, and vulnerabilities.
• Monitor AC supply for servers & PDU (Power Developing Unit) for servers and Power supply status.
• Monthly test onboard UPS system for IT server'
• Managed and assist Team with day-to-day issues.
• Implemented IT security policies and procedures.
• Collaborated with cross-functional teams to deploy software upgrades and enhancements.
• Conducted system audits to ensure compliance with Company standards.
• Led projects to upgrade hardware and software systems.
• Perform IT procedures.
• Manage and maintain shipboard network infrastructure, ensuring continuous connectivity across guest, crew, operational, and administrative networks.
• Configure and monitor switches, VLAN and access points in a high-density maritime environment.
• Provide technical support for POS and PMS systems (Fidelio) used in guest services, dining, onboard revenue operations, and crew services.
• Support IPTV, CCTV, digital signage, and communication systems, ensuring seamless guest experiences.
• Troubleshoot real-time issues for multiple departments, minimizing downtime through efficient problem resolution.
• Conduct preventive maintenance on servers, network devices, and infrastructure components.
• Collaborate with shore-side IT and onboard leadership to ensure security compliance and smooth system upgrades.
• Maintain accurate documentation, network diagrams, inventory, and configuration logs.
• Assist with IT operations guest embarkation/debarkation, and emergency drills.

IT Officer - Celebrity Cruises - Celebrity Ascent

(2025-04 - 2025-10)

IT Officer - Celebrity Cruises - Celebrity Beyond

(2025-11 - 2026-05)

IT Support Specialist - Celebrity Cruises - Multiple Ships

(2022-05 - 2024-09)

• Ensure the smooth running of operation of all onboard systems & networks.
• Provide immediate solution of the problems encountered by the end- users.
• Ensure users are properly connected with the networks.
• Assembles and configures basic network components.
• Ensure proper installation & provides first-level support for all IT- supported PC's and peripherals including
• ShipNet workstations, Internet cafe workstations (MAC or Windows) and devices supporting ISE / ITV and Digital signage.
• Install, set-up and/or replace telephones.
• Setup, monitor & break down embarkation check-in equipment, operation & ensure the smooth process of embarkation in our network.
• Ensure and manage the stateroom as well as crew cabins and area's ITV, PBX phones and Wi-Fi connectivity.
• Provide support for smooth running of printers and their networks.
• Provide support for smooth running of CCTV.
• Experienced in repairing mac-mini, PBX phones & Dect Phones.
• Managed, repaired, and gave support for the POS & InfoGenesis system for the smooth running of the revenue on board.
• Performs new updates for applications directed by shoreside.
• Time to time providing content and free links whitelisted by shoreside.

IT Support Executive - Writer's Information

(2019-01 - 2022-12)

• Managed All IT Assets.
• Install and manage Server and clients System as well as their networks.
• Managed Database and Recover Database.
• Maintain daily backups of 50+ locations.
• Managed Software.
• Troubleshooting Problems Related to Software & other IT related issues.
• Maintain Server Disk Space.
• Also Create Front End for DMS for Honorable High Court using Bootstrap, JavaScript, jQuery.
• Managed Team.

B.Sc - IT - Graphic Era Hill University (2018)

Intermediate - Shree Guru Ram Rai, Balawala (2015)

High School - Raksha Anusandhan Vidhyalay (2013)