Rona Palermo

I built over 30 years of experience as a corporate travel agent, working with firms such as Direct Travel, Werdyger Travel, Martin Travel, Mile High Travel and Beekman Travel. In these roles, I supported clients both over the phone and in person, managing reservations, resolving complex travel issues, handling damage control, and providing high-level customer service in fast-paced environments. Dedicated and customer-focused professional with extensive experience in hospitality, travel management, and customer service.

My professional experience spans the travel and hospitality industries, including resorts, gaming establishments, and travel clubs, therefore I take pride in creating welcoming environments and consistently delivering memorable guest experiences that exceed expectations.

MULTIPLE SCLEROSIS FOUNDATION

(2020-11)

• Log all calls and cases accurately in CRM or patient management systems.
• Experienced with Orion and Slack softwares.

Front Desk - INVERRARY VACATION RESORT FORT LAUDERDALE, FL - Fort Lauderdale, FL

(2014-08 - 2016-04)

• Successfully handled front desk responsibilities and was great with guests. Worked assisting the Front Desk Manager with all her duties.
• Had to leave employment to become my fathers caregiver.

Manager and front desk reception - OASIS BINGO AND GAMEROOM

(2013-06 - 2014-07)

This position was allot of multitasking.

• Cooking serving and greeting on top of accounting and opening and closing the store.
• Most of the game rooms in Broward were forced to close their doors!

Associate Degree - Liberal Arts - Kingsborough Community College (1978)

Certificate of Honor - Eastern School For Travel Agency Management (1979)