Ronald Gadson
Experienced Benefits Customer Service Representative
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About
Experienced Benefits Customer Service Representative with 8+ years supporting group benefits administration, including health, dental, vision, and disability plans. Proven ability to deliver high-quality customer service, resolve complex inquiries, and maintain strict HIPAA compliance.
Experience
Customer Service Benefits Representative - Willis Towers Watson
(2022-08)
Administer group benefits programs; resolve customer inquiries; maintain records; identify issues and provide solutions; collaborate with leadership.
Case Investigator / Contact Tracer - The Computer Merchant
(2020-11 - 2021-06)
Conducted case management; ensured HIPAA compliance; educated individuals; managed documentation; de-escalated concerns.
Customer Service Benefits Representative - Willis Towers Watson
(2015-09 - 2019-05)
Provided benefits support; resolved inquiries; maintained compliance; improved customer satisfaction.
Customer Service Specialist - Bodek and Rhodes
(2014-02 - 2015-09)
Handled customer requests; resolved product issues; supported sales teams; managed high-volume communications.
LNP Agent - Comcast Cable
(2010-01 - 2012-08)
Managed number portability requests; ensured FCC compliance; resolved service issues; handled communications.
Education
Diploma - Computer Information Technology - Cittone Institute
High School Diploma - Eastern Regional High School
