Rosemeyris Estrella

Dedicated and focused, who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility, where I can utilize my experience.

HEALTH INSURANCE AGENT ASSISTANT at VELEE INSURANCE SERVICES (2023-05 – Present)

• Manage customer inquiries regarding insurance policies and offerings, providing exceptional customer service.
• Prepare and maintain customer accounts, insuring accurate and up-to-date records through the AMS system
• Develop and maintain customer relations, providing customer support for any inquiry or complaint
• Assist agent with member profile and accurate information monthly, ensuring timely and accurate flow of policies
• Respond to inbound calls daily, addressing policy inquiries and providing clients with necessary information.
• Help in formulating forms to keep agency organized
• Insured client retention by making courtesy calls
• Review and process confidential and extremely time-sensitive information
• Performed other related support duties as requested, such as answering phones, processing mail, assisting customers with bills inquiries, scanning, photocopying

ULTRASOUND TECHNOLOGIST at MONTEFIORE ADVANCE IMAGING CENTER (2011-07 – 2011-12)

Clinical Rotation (1000 hrs)

• Performed General Ultrasound Exams: Abdomen, Renal, GYN, OB, Thyroid, Scrotum & Breast
• Assisted with interpretation for breast biopsy

ADMINISTRATIVE ASSISTANT at NORTH GENERAL HOSPITAL (2004-11 – 2010-07)

• Compiled and reconciled daily center utilizations
• Posted physical therapy charges and eliminated patients' account
• Prepared payroll (time keeper)
• Ordered supplies for different clinical departments
• Arranged & organized meetings
• Coordinator for the MTA-Access A Ride Certification Program
• Assisted with performance improvements activities
• Prepared and distributed staff's meeting minutes
• Arranged account payable requisition
• Assisted in the registration and scheduling of patients
• Provided administrative support for the residency program and various members of the department
• Created and maintained academic and administrative files for residents

Certificate in Diagnostic Medical Sonography – INSTITUTE OF ALLIED MEDICAL PROFESSIONS (2011-12)

Associates Degree in Occupational Studies (Medical) – KATHERINE GIBBS SCHOOL (2003-06)

High School Diploma – CHRISTOPHER COLUMBUS HIGH SCHOOL (2001-02)