Rosylin Roy

Clinical Informatics Analyst with hands-on experience in Epic Cadence, Ambulatory, and Rehab modules. Skilled in workflow optimization, system testing, and end-user training. Proven ability to support full-cycle Epic implementations, enhance clinical efficiency, and collaborate with cross-functional healthcare teams to improve system performance and patient care outcomes.

Clinical Informatics Analyst / Epic Credentialed Trainer - UT Health East Texas - Tyler, TX

(2024-10)

• Led Epic Cadence workflow optimization across multiple specialty clinics, improving scheduling efficiency and reducing operational gaps
• Supported full-cycle Epic implementation, including system testing, validation, go-live support, and post-go-live optimization
• Developed and maintained SmartTools, templates, and workflows to enhance clinical documentation and provider efficiency
• Acted as liaison between clinical teams and IT, translating operational needs into system enhancements
• Delivered end-user training and ongoing support for Epic Ambulatory and Rehab modules, increasing system adoption and user satisfaction
• Troubleshot complex Epic issues and managed escalations using ServiceNow ticketing system
• Ensured data integrity and reporting accuracy across clinical systems

Clinical Staff Assistant Level III - UT Southwestern Medical Center - Plano, TX

(2022-09 - 2024-09)

• Managed patient registration, scheduling, and referrals, supporting high-volume specialty clinics
• Utilized Epic systems to coordinate appointments, insurance verification, and documentation workflows
• Handled inbound patient communication and care coordination, ensuring efficient clinic operations
• Supported multiple departments by adapting workflows and maintaining accurate patient records

Medical Assistant - Vitals Family Medicine - Allen, TX

(2021-10 - 2022-11)

• Assisted physicians with clinical procedures and patient care workflows, including rooming and documentation
• Administered medications, performed EKGs, and collected lab specimens
• Maintained accurate electronic medical records and coordinated scheduling and referrals

COVID Screener - UT Southwestern

(2020 - 2021)

Science Tutor - Texas Woman's University

(2019 - 2020)

Graduate Certificate - Health Informatics & Data Analytics (CRHI) - Texas Tech University Health Sciences Center (2024-05)

Master of Healthcare Administration - Texas Tech University Health Sciences Center (2023-12)

Bachelor of Science - Biology - Texas Woman's University