Ruby Williams

Administrative professional with over 10 years of experience in front desk coordination, patient intake, and office operations. Skilled in Microsoft Office, Epic, and client service, with a strong focus on organization, confidentiality, and communication.

Medical Records Coordinator - Midtown Center for Health and Rehabilitation - Memphis, TN

(2025-06)

• Manage and maintain patient medical records in compliance with HIPAA and organizational policies.
• Ensure accuracy, completeness, and timely updating of electronic and paper medical records. Assists with audits, quality checks, and regulatory compliance reviews.
• Coordinate with healthcare providers, insurance companies, and legal entities regarding record requests.
• Provide support to clinical and administrative staff regarding record access and documentation procedures.

Administrative Coordinator - University of Tennessee Health Science Center (UTHSC) - Memphis, TN

(2023-02 - 2025-02)

• Managed front desk operations, including opening/closing, greeting clients, scheduling, arranging transportation, and handling patient intake while maintaining confidentiality.
• Performed administrative tasks such as operating multi-line phones, updating records, basic bookkeeping, and using Microsoft Word, Excel, and Outlook.
• Coordinated office procedures and events, including meetings, travel arrangements, marketing, and posting events to Eventbrite.

Administrative Coordinator - Alliance Healthcare - Memphis, TN

(2010-09 - 2023-02)

• Operated multi-line phone system, directed calls, and assisted clients, residents, and vendors with housing concerns.
• Performed data entry, managed confidential medical records using Epic, and scheduled mental health counseling appointments.
• Transported patients to medical appointments, collected payments, and updated lease agreements.

Bachelor of Business Administration - Business Administration - University of Phoenix (2020-09)