Rudra Kumar

Mathematics and Statistics student with one year of high-volume customer service and cash-handling experience, currently preparing for the FINRA SIE. Focused on accuracy, dependability, and turning everyday interactions into positive client experiences — seeking to bring client-first service to a branch banking role.

Customer Service Associate at Wawa (2025-07 – Present)

• Deliver friendly, attentive service to a high volume of customers, creating a welcoming environment and keeping wait times low during peak rushes
• Process cash, card, and mobile payments with accuracy and balance the cash drawer across shifts
• Guide customers through the mobile app and self-service ordering kiosks, helping them use the technology to complete their orders
• Resolve payment and order issues on the spot, de-escalating frustration and turning problems into positive interactions
• Recommend products and promotions based on customer needs, contributing to add-on sales
• Maintained a full year of dependable attendance while carrying a full-time mathematics course load

B.S. in Mathematics and Statistics – Rutgers University–New Brunswick (2029-05)

Dual Enrollment Courses – Middlesex College