Lisa Rivellese

Customer service and operations professional with 15+ years of experience in fast-paced retail and franchise environments. Strong background in phone support, customer communication, appointment scheduling, and resolving customer issues with professionalism and efficiency.

Experienced in working with customers across phone, email, and digital systems while maintaining accuracy, organization, and a customer-first mindset. Comfortable learning new systems quickly and working in structured, training-based environments.

Seeking an entry-level friendly remote customer service, scheduling, or client support role with paid training where strong communication, reliability, and problem-solving can support customer satisfaction.

Operations Manager at SD&A Management (2023-01 – Present)

• Provided daily customer support in a high-volume environment
• Handled inbound customer inquiries and resolved service issues professionally
• Coordinated scheduling, appointments, and daily operational workflows
• Supported training of staff on customer service procedures and systems
• Maintained organized processes to ensure smooth customer experiences

Operations Manager / Operations Director at Dunkin' / Inspire Brands (2010-01 – 2021-12)

• Supported high-volume customer service operations focused on customer satisfaction
• Assisted with scheduling, staffing coordination, and daily operational planning
• Communicated with customers and teams to resolve issues efficiently
• Trained and supported employees on customer service and communication standards
• Maintained organized daily operations in fast-paced environments

Operations Manager at 7-Eleven, Inc. (2006-01 – 2010-12)

• Provided direct customer service and handled customer inquiries
• Assisted with scheduling and daily store operational tasks
• Supported employee training on customer service procedures
• Maintained efficient workflows in a fast-paced retail environment

Store Manager at Kids "R" Us

• Delivered customer service and assisted with customer needs and issues
• Supported scheduling, staffing, and daily operations
• Trained employees on customer service and store procedures
• Ensured smooth daily operations and customer satisfaction

Bachelor of Arts & Master of Arts in Sociology – Queens College, City University of New York