Ryan M

Product Manager focused on enterprise commerce and discovery-driven product development, simplifying complex systems to unlock growth, speed, and better customer experiences.

Experience leading zero-to-one initiatives from unmet needs through validated solutions. Drove 38.6% year-over-year accessory revenue growth and achieved 58% digital adoption against a 45% goal. Known for staying calm under pressure, building cross-functional trust quickly, and solving problems that have been stuck too long, bringing both operational depth and strategic product thinking to complex, high-stakes environments.

Product Manager - Digital Commerce & Ecommerce at T-MOBILE (Formerly Sprint) (2023-04 – 2026-06)

Owned digital commerce roadmap for device and accessory experiences on a high-traffic ecommerce platform serving millions of T-Mobile customers. Collaborated across UX, analytics, marketing, and engineering to deliver scalable, revenue-focused capabilities using AI-enabled platforms including Coveo for intelligent search relevance and MoEngage for behavioral personalization and customer engagement.

• Drove 38.6% year-over-year increase in accessory revenue and 12.1% improvement in accessory attach rate through targeted merchandising strategy and experimentation
• Contributed to exceeding enterprise digital adoption targets, achieving 58% penetration against a 45% goal, a 13-point beat over target
• Led PLP and PDP optimization initiatives, improving product discovery, click-through, and add-to-cart performance across accessory categories

Product Manager - Internal Care Platform at T-MOBILE (Formerly Sprint) (2020-02 – 2023-04)

Owned product delivery for the internal customer care platform, a system handling millions of high-stakes customer interactions daily. Led discovery with frontline users to identify friction, validate assumptions, and iterate toward solutions that reduced complexity without sacrificing capability

• Led workflow redesign that reduced critical care rep process from 18 clicks to 6, cutting handle time and improving CSAT by letting reps focus on customers instead of navigating systems
• Built foundational SIM activation flow from scratch post-merger, navigating 2 separate company systems with a new team and manager; established architectural pattern later scaled across device purchase, upgrade, and multi-line transaction flows
• Managed roadmap and backlog within SAFe Agile framework while aligning business, UX, and engineering stakeholders across a post-merger environment with competing priorities and legacy system constraints, helping simplify delivery across highly complex enterprise systems and workflows

Enterprise Operations, Implementation & Partner Support Leadership at T-MOBILE (Formerly Sprint) (2001 – 2020)

Supported large-scale telecommunications platforms and small business sales environments. Coordinated across sales, operations, technical teams, vendors, and external partners to improve execution efficiency and customer outcomes.

• Supported enterprise wireline implementation, order management, provisioning, and customer delivery workflows for large business accounts, helping ensure accurate service activation and successful customer onboarding across complex delivery environments
• Partnered with 3rd-party retailers to support system implementation, operational readiness, and back-office coordination for small business sales and service delivery, including training partners on Salesforce to improve adoption, reduce operational friction, and strengthen partner enablement
• Leveraged experience across enterprise systems, operational workflows, and cross-functional business operations, which helped resolve escalations, coordinate complex service issues, and support smoother execution across customer and partner support environments

Bachelor of Science (BS) in Business Management – University of Phoenix