Ryan Stanley

Results-driven training professional with 10+ years of experience in corporate training, curriculum development, and team leadership. Proven ability to design and deliver engaging instruction across virtual and in-person environments for diverse clients in the BPO and hospitality sectors. Known for producing class graduation rates consistently above 90%, fostering client-ready talent, and leading teams of new hires from onboarding through production.

Training Specialist at Alorica (2020-03 – 2026-05)

• Delivered client-specific training programs for BPO accounts including Dell Tech Support and TK Elevators using client-provided curriculum.
• Facilitated instruction in both virtual and in-person classroom settings, adapting delivery methods to maximize learner engagement.
• Led ongoing refresher and continuing education initiatives to maintain compliance and performance standards for active agents.
• Leveraged Salesforce CRM and the full Microsoft Office Suite to track learner progress and manage training documentation.

Holiday Advisor at TUI DX USA (2016-03 – 2020-01)

• Managed cash handling responsibilities exceeding $5,000 USD with accuracy and accountability in a high-volume environment.
• Delivered exceptional customer-facing service, resolving complex issues with professionalism and empathy.
• Assisted in onboarding and training new representatives, contributing to team readiness and performance consistency.

Holiday Sales Associate & Training Supervisor at VFT Global Marketing (2013-02 – 2016-02)

• Oversaw candidate interviewing and scheduling for training cohorts, ensuring structured and timely onboarding.
• Created and maintained comprehensive training curriculum, keeping content current with product and process changes.
• Coached agents on performance metrics, providing feedback and accountability support to drive production results.

High School Diploma – Apopka High School (2012)