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Accomplished technology leader with over 25 years of progressive IT experience in healthcare, specializing in enterprise application management, ERP modernization, and cross-functional systems integration.

Proven

Director-level track record of leading high-performing analyst teams, driving large-scale platform transformations, and aligning technology strategy with organizational goals across various departments and business operations. Adept at managing complex multi-phase implementations, application and interface development, and delivering measurable improvements in system reliability, workflow efficiency, and operational performance.

Manager, Financial Applications / Application & Integration Services - Torrance Memorial Medical Center - Torrance, CA

(2006-01)

• Direct the strategy and performance of financial and business application platforms, ensuring system reliability, data accuracy, and adherence to integration and security standards.
• Lead a team of analysts responsible for application administration, interface management, system integrations, and technical support across Finance, Supply Chain, HR, and clinical operations.
• Oversee ERP modernization efforts, including Lawson/Infor upgrades, module implementations, interface redesigns, and workflow optimization to improve system efficiency and user experience.
• Provide technical oversight for the development and maintenance of interfaces, custom apps, custom scripts, and reporting solutions that extend platform capabilities and support data-driven operations.
• Collaborate with technical and operational leaders to define requirements, prioritize enhancements, and coordinate enterprise-wide system changes and deployments.

Supervisor, Financial Application Systems - Torrance Memorial Medical Center - Torrance, CA

(2002-01 - 2006-01)

• Managed and developed a team of analysts, overseeing application support, end-user training, and project execution to ensure reliable system performance and successful delivery of operational and technology initiatives.
• Led enterprise modernization efforts by replacing paper-based timekeeping with a Symplr/API automated time and attendance and scheduling platform and managing the multi-phase transition from legacy payroll/HR, financial, and supply chain systems to a unified Lawson/Infor ERP environment.
• Built effective partnerships with stakeholders to ensure technology initiatives supported operational needs and aligned with organizational priorities.
• Oversaw the development of interfaces, custom scripts, and operational reports to enhance system functionality, streamline workflows, and support data-driven decision-making across financial and business applications.

Senior Financial Application Systems Analyst II - Torrance Memorial Medical Center - Torrance, CA

(2000-01 - 2002-01)

• Supported and optimized financial and business applications (TotalHR/GEAC, D&B/GEAC, and Stockells/ICS) including AP, payroll, human resources, procurement, and revenue systems, ensuring accuracy, reliability, and alignment with organizational requirements.
• Led analysis, design, and configuration of system enhancements, translating business needs into technical solutions and coordinating with vendors and stakeholders.
• Developed interfaces, custom programs, and reports to enhance system functionality and streamline workflows.
• Built close, trust-based relationships with customers by providing responsive support, clear communication, and consistent follow-through.

IT Help Desk Support Analyst - Torrance Memorial Medical Center - Torrance, CA

(1999-01 - 2000-01)

• Provided Tier 1–2 support for user access, PC performance, applications, and network connectivity.
• Managed incident queues in Altiris Helpdesk, performed root-cause analysis, and coordinated escalations with infrastructure and application teams.
• Supported system updates, hardware refreshes, and application deployments through testing, documentation, and user communication.
• Contributed to Y2K readiness efforts, assisting with system validation and remediation activities.

Senior Computer Operator / Facilities Dispatch Operator - Torrance Memorial Medical Center - Torrance, CA

(1998-01 - 1999-01)

• Oversaw daily operations of DEC/VAX and Unix systems supporting financial, procurement, order management, and admitting applications, ensuring stable performance, data integrity, and uninterrupted business workflows.
• Monitored batch jobs, system processes, backups, and print queues, identifying failures or performance issues and taking corrective action to maintain operational continuity.
• Performed system maintenance tasks including tape handling, job scheduling, system restarts, and coordination of planned downtime with Data Processing teams, departments, and vendor support.

Master of Science - Information Systems (e-Commerce) - California State University, Fullerton (2006-01)

Master of Business Administration - International Business - California State University, Dominguez Hills (2003-01)

Bachelor of Science - Business Administration - Management Information Systems - California State University, Dominguez Hills (2001-01)