Saba Qasha

I am excited to apply for the Personal Banker position with Arizona Financial Credit Union. With a strong foundation in financial services and over eight years of leadership and client‑facing experience, I am confident in my ability to support members, strengthen relationships, and contribute to the credit union's mission. I am a highly organized and self‑driven professional with more than 2 years of experience in financial roles, during which I developed a solid understanding of banking operations, member account management, and financial products.

My background includes maintaining accurate financial records, assisting clients with account needs, supporting lending processes, and providing clear explanations of financial information to help individuals make informed decisions. Throughout my career, I have built a reputation for exceptional communication, sound judgment, and consistent performance. I excel in fast‑paced environments, meet demanding goals, and maintain a high level of professionalism when working with diverse clients.

My management experience has strengthened my ability to resolve issues, build trust, and deliver a positive member experience. I am eager to bring my financial knowledge, customer service mindset, and commitment to accuracy to the Personal Banker role, and I look forward to contributing to Arizona Financial Credit Union's continued success.

Associate Banker - J.P. MORGAN CHASE INC

(2021-05)

At the forefront of delivering exceptional customer experiences, helping customers with everyday transactions, forming long-lasting, meaningful relationships with our clients.

• Help customers with wire transfer money
• Help customers with a notary
• Maintained the cash drawer and balanced it at the end of each shift
• Helped customers with their banking needs such as deposits, withdrawals, and loan payments
• Answered questions about account balances, interest rates, and other banking topics

Tax Preparer / Accountant - XL TAX SERVICES - PHOENIX, AZ

(2015-01)

• Liaised between clients and tax authorities, such as IRS representatives
• Produced work papers and lead sheets, tax projects and payment estimations, clerical accounting, and bookkeeping using program applications such as Intuit QuickBooks
• Extensive managerial experience including P&L, cash flow and payroll
• Reduced errors associated with missed tax benefits by completing comprehensive reviews of internal tax preparation documents
• Finalized and processed paperwork with local, state, and federal government authorities
• Supported the work of senior-level accounting and tax preparation professionals to maximize office productivity
• Stored copies of completed returns and related documents according to company procedures and business regulations

Lead Medical Assistant - ARIZONA ULTIMATE HEALTH PHYSICIANS - PHOENIX, AZ

(2015-07 - 2021-09)

• Conducted patient interviews to gather health history, vital signs, and information about current medical issues, and ensured patients' charts were ready for physician review
• Experienced in front and back offices, controlling patient flow, collecting payments, and assisting in the delivery of quality healthcare
• Collected forms, copied insurance cards, and contacted insurance companies to coordinate patient information for billing and insurance processing
• Contacted pharmacies to submit and refill patients' prescriptions
• Tracked and managed inventory for exam rooms and maintained vaccine and expiration logs
• Scheduled appointments for patients via phone and in person
• Performed routine tests such as urine dip stick, blood, and vision tests
• Educated patients about medications, procedures, and physicians' instructions
• Completed and submitted clinical documentation in accordance with agency guidelines
• Assisted patients in preparation for examinations, assessing and recording vital signs
• Performed front desk duties, including answering phones, scheduling appointments, greeting patients, and ordering supplies

Restaurant Manager - SUBWAY - GLENDALE, AZ

(2011-02 - 2020-05)

Working as a part-time restaurant manager while attending Grand Canyon University to pursue my career goals.

• Optimized profits by controlling food, beverage, and labor costs daily
• Scheduled and directed staff in daily work assignments to maximize productivity
• Trained workers in every position, including food preparation, money handling, and cleaning roles, as well as education on company policies
• Counseled and disciplined staff, addressing issues promptly and providing constructive feedback
• Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality
• Created a new safety procedures manual that met local regulations and was disseminated to all bartenders and wait staff
• Identified, investigated, and corrected operational issues such as inventory waste or theft to keep business operating at optimal levels

INTERIOR DESIGN - SCOTTSDALE COMMUNITY COLLEGE - PHOENIX, AZ (2022-08 - 2025-05)

BACHELOR'S - ACCOUNTING - Grand Canyon University, Phoenix, AZ (2020-04)

ASSOCIATES' DEGREE - ACCOUNTING - Brookline College - Phoenix, AZ (2015-11)

DIPLOMA - MEDICAL ASSISTANT - Brookline College - Phoenix, AZ (2014-05)

CIVIL ENGINEER - INSTITUTE OF TECHNOLOGY – IRAQ, BAGHDAD (2003-08)

DIPLOMA - ALOBOR HIGH SCHOOL (2000-07)