Sailaja P

Salesforce Certified Platform Developer and Advanced Administrator with 9+ years of end-to-end SDLC experience across Sales Cloud, Service Cloud, and the broader Salesforce platform. Expert in Apex development (Triggers, Batch, Queueable, REST/SOAP Web Services), Lightning Web Components, and advanced declarative automation (Flow Orchestrator, Omni Studio, Dynamic Forms). Current hands-on practitioner of Salesforce generative AI capabilities—Einstein Copilot, Agent force, Prompt Builder, and Einstein for Flow—with experience integrating Data Cloud (CDP) to power real-time, AI-driven workflows.

Proven ability to architect secure, scalable org designs, lead cross-functional Agile teams, and drive full-lifecycle deployments using Salesforce DX, Git, GitHub Actions, and Auto Rabit CI/CD. Adept at translating complex business requirements into robust, maintainable technical solutions that deliver measurable business impact.

Senior Salesforce Developer - NYC DOE DIIT - New York, NY

(2020-10)

• Designed and deployed Agent force (Einstein Copilot) AI agents for IT service desk automation—configuring Agent Builder topics, Copilot Actions, and grounding instructions—cutting average case-handling time by 30% and enabling conversational self-service for staff.
• Built production Prompt Builder templates for case summarization, email draft generation, and knowledge article surfacing; integrated prompts with Apex Prompt Invocations and Flow to automate AI-assisted responses at scale.
• Implemented Einstein for Flow (Get Recommendations action) to embed Next Best Action recommendations inside Screen Flows, providing agents with AI-guided resolution paths directly on Case records.
• Integrated Data Cloud (CDP) with Service Cloud to unify student and staff data across disparate systems, enabling real-time segmentation, AI-driven personalization, and triggered Flow automation based on CDP data actions.
• Developed complex Apex solutions—Batch jobs, Queueable chains, Platform Event subscribers, and REST/SOAP web services—following enterprise patterns (Selector, Service, Domain layers) and maintaining 90%+ unit test coverage with Apex Test Factories.
• Architected and built 15+ Lightning Web Components using LWC and SLDS, including a custom Case Management console, dynamic search components, and reusable utility libraries consumed across multiple Lightning Apps.
• Led migration of 40+ legacy Process Builder flows and Workflow Rules to optimized Record-Triggered Flows and Flow Orchestrator pipelines, improving governor-limit headroom and long-term maintainability.
• Implemented Dynamic Forms and Dynamic Actions on Case, Account, and Contact objects, replacing rigid page layouts with context-sensitive field visibility rules and improving agent UX.
• Established Salesforce DX CI/CD pipeline with VS Code, scratch orgs, Unlocked Packages, Git, GitHub Actions, and Auto Rabit; standardized branching strategy and automated deployment validation to cut release cycle time by 50%.
• Built CRM Analytics (Tableau CRM) dashboards with Einstein Discovery models to surface predictive insights on case volumes, SLA risk, and agent workload—used weekly by department leadership.
• Led Agile sprint ceremonies, authored technical design documents, performed code reviews, and mentored junior developers on LWC best practices, Apex governor limits, and Flow optimization.

Salesforce Developer - Phillips 66 - Bartlesville, OK

(2019-08 - 2020-05)

• Developed Apex Trigger frameworks, Batch Apex jobs for nightly data reconciliation, and Queueable chains for async processing of high-volume Sales Cloud records; maintained 85%+ test coverage across all custom code.
• Built and consumed REST API integrations between Salesforce and external ERP/SAP systems via MuleSoft; designed Named Credentials, Connected Apps, and Apex HTTP Callout classes for secure, reusable connectivity.
• Configured Einstein Next Best Action with Flow- and Apex-based Recommendation Strategies to surface real-time sales guidance on Opportunity records, increasing rep adoption of recommended actions by 25%.
• Developed reusable Lightning Web Components to replace legacy Aura and Visualforce UIs; published shared component library to internal org registry for cross-team reuse.
• Built advanced Record-Triggered and Screen Flows with error handling, fault paths, and sub flow architecture to replace Workflow Rules; reduced deployment risk through modular, testable design.
• Managed Jenkins and ANT-based deployments across UAT, QA, and Production; coordinated sandbox refresh schedules, post-deployment smoke tests, and JIRA release boards.
• Gathered requirements across Sales, Marketing, and Customer Service; produced gap-analysis documentation and technical solution designs mapping business processes to Salesforce architecture decisions.

Salesforce Developer / Administrator - FedEx - Memphis, TN

(2018-06 - 2019-07)

• Designed, developed, and deployed Apex Classes, Triggers, and Controllers for core Sales and Service Cloud functionality; built shared Test Factory utilities to standardize and accelerate test authoring, consistently achieving 80%+ coverage.
• Built Aura-based Lightning Components and began migrating key components to LWC architecture with SLDS, ensuring compatibility with Lightning App Builder and Experience Cloud pages.
• Integrated Einstein Email Insights and Einstein Activity Capture to automatically surface email engagement signals and log activities on Opportunities, reducing manual data entry for sales reps.
• Customized standard objects (Campaigns, Leads, Accounts, Contacts, Opportunities, Cases) with custom fields, validation rules, and formula fields; delivered role-specific Reports and Dashboards with cross-filters and joined reports.
• Configured Workflow Rules and Approval Processes for automated lead routing, escalation, and email alerts; created Queues and Sharing Rules for role-based record visibility.
• Provided production break/fix support—triaging defects via JIRA, performing root-cause analysis, and deploying targeted hotfixes through Change Sets within agreed SLA windows.

Salesforce Administrator - GoGoVan India Pvt Ltd - India

(2012-09 - 2014-11)

• Performed core org administration including user management, data entry, list uploads, data cleansing, and creation of standard reports and dashboards to support daily business operations.
• Configured Salesforce objects, fields, Workflow Rules, Validation Rules, and Profiles; collaborated with BAs, PMs, and developers to document business requirements and deliver platform enhancements.
• Delivered end-user Salesforce training, designed and executed test plans, and supported iterative stakeholder-driven platform improvements throughout the project lifecycle.

M.S. - Computer Science (Information Systems & Engineering Management) - Harrisburg University of Science and Technology (2015 - 2017)

B.S. - Computer Science - SK University (2010)