Aubrey Streicher

Detail focused, compassionate communication, program/staff management professional with demonstrated ability to identify existing details and potential improvement areas in staff and programs. Proven skills in detail focus, effective communication, problem solving, and logical reasoning. Engagement in customer direct communication with an emphasis on empathy and understanding.

Disability Examiner at Disability Determination Services, State of Iowa (2023-08 – Present)

• Knowledge of a wide variety of medical conditions and terminology, program policy, and vocational requirements, applying a combination of all areas to each claim
• Ability to quickly learn and retain complex information and apply it accurately, making timely judgments
• Communicate with claimants, representatives, medical professionals, and other associated entities, clearly notating the interactions and moving claims to the next step of the process
• Achieved 95% quality reviews on closed claims based on consistency of decision and policy compliance for more than 3 full years

Intake Specialist/Intake Team Lead at Mom's Meals, a Purfoods Company (2020-07 – 2023-07)

• Communicate by phone with clients to set up meal programs, inform them of benefits and program details
• Notate services provided using technical writing and team standards to ensure understanding and clarity
• Develop and facilitate trainings interdepartmentally by request of department heads to improve quality and coordination between departments
• Manage daily tasks, ongoing special projects, new program review, peer support, and fill-in for supervisor absences
• Communicate program details, updates, and new information effectively with my team, coworkers, supervisors, and outside representation
• Maintained 100% call quality score with weekly reviews for more than 10 straight months
• Achieved the highest team quality score of the department within 6 months of becoming team lead that was consistent the rest of my time in that role

Life Instructor/Life Coach at Goodwill Industries of Central Iowa (2015-09 – 2020-05)

• Planned annual goals for a caseload of up to 15 clients, tracking progress daily, monthly, and annually
• Led activities, events, travel, and presentations to develop independent living skills for a group of up to 35
• Documented multiple daily funded services using technical writings skills across multiple softwares and tools
• Engaged in cross-agency meetings with clients and their natural supports to discuss goals and progress
• Managed monthly service billings, monthly department budget, and client funds
• Served on various teams within and outside the company to better learn and support our program and team

Bachelor of Arts in Psychology – University of Northern Iowa