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Samantha Cattaneo

Samantha Cattaneo

Fabulous & Delightful Customer Service Provider / Actual Former Corporate Event & Travel Planner

Talent
Dedham, Town of Dedham, NorfolkMember since February 22, 2026
Customer serviceProject managementMedia buyingAdvertising campaignsNegotiationsQuality controlHandheld technologyMobile devices
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Customer serviceProject managementMedia buyingAdvertising campaignsNegotiations

About

Seeking a position that will allow me to further enhance and expand upon my well-honed customer service and client/project management skills acquired throughout my 15+ years with a pioneering, entrepreneurial marketing firm.

Experience

Team Member E-Commerce Flex Shopper at Whole Foods Market (2025-09 – 2026-02)

Seasonal contract

  • Executed fast online order fulfillment across ambient, chilled, and frozen zones to deliver accurate, on-time orders in a retail environment.
  • Displayed consistent enthusiastic customer service and an eagerness to learn product knowledge, store standards and operations.
  • Collaborated with all in-store teams (Store Support, Grocery, Specialty, Produce) to flag any inventory/supply chain issues and improve fulfillment flow.
  • Maintained an unflagging warm, pleasant demeanor with all store team members and customers.
  • Balanced speed and efficient order fulfillment while navigating shifting demand, promotions, and peak hour constraints.
  • Performed quality control on perishable selection (produce, meat/seafood, dairy), ensuring freshness standards and brand consistency.
  • Detail oriented and comfortable with handheld technology/mobile devices.

Advertising Account Executive / Media Buyer at The Allan R. Hackel Organization, Inc. (1999 – 2012)

Dual Position

  • Functioned as the media buying arm for a vast array of clients from an expansive variety of industries.
  • Constructed marketing and advertising campaigns with greatly varying budgets ranging from small, local clients to longstanding corporations within the international marketplace.
  • Consulted with and advised clients regarding media selection, creative, budget, ad placement, etc., and designed advertising campaigns in accordance with their criteria, goals and preferences.
  • Handled all negotiations and acquisition of ad space/spots on clients' behalf with numerous print magazines & newspapers, radio stations, TV providers, online publications, websites & search engines, etc.
  • Monitored and trafficked all ad activity for multiple client campaigns simultaneously.
  • Oversaw contract fulfillment of cash/barter payment to media, thereby consistently providing an average of 35-50% savings of clients' cash expenditures.

Corporate Travel Director / Executive Assistant at The Allan R. Hackel Organization, Inc. (1996 – 2012)

  • Responsible for coordinating business and leisure travel for clients and in-house executives.
  • Oversaw and managed the in-house travel inventory and all travel-related contract obligations.
  • Coordinated company & client events such as small corporate functions, incentive group travel trips and holiday celebrations, etc.
  • Assisted clients with private function planning, such as venue selection, menu planning, transportation coordination, guest management, event budgeting, etc.
  • Functioned as client and vendor liaison for all events and travel bookings.

Education

B.A. in Psychology / English – University of Denver (1995-05)

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