SaMon Smith

Experienced professional with expertise in travel logistics, IT coordination, and business operations, dedicated to efficiency, problem-solving, and seamless client experiences.

Summary

Experienced IT professional and travel logistics specialist with a strong background in hardware/software deployment, technical support, project management, and process optimization. Proven ability to reduce system errors, improve compliance, and streamline operations through innovative solutions. Expertise in macOS, Windows, SaaS platforms, and cross-functional communication, ensuring seamless technical support and operational efficiency.

✔ Project Management & Process Improvement – Successfully led initiatives that reduced errors by 75% and optimized IT workflows.

✔ Technical Support & IT Operations – Proficient in troubleshooting, onboarding/offboarding, and IT policy development to enhance business functionality.

✔ Cross-Functional Communication – Managed collaborations between multiple departments, improving service flow and vendor coordination.

✔ Travel & Logistics Experience – Extensive background in mission trip planning, budgeting, and international coordination for large teams.

• Frontend Web Development Nanodegree – Udacity
• Associate of Arts in Marketing and Sales – University of Akron
• Associate of Arts in Photography – IA