Sarah Falls

Detail-oriented professional with 10+ years of experience in administrative operations and information management. Expert in high-volume data entry, database management, and record management within complex environments. Proven track record of utilizing Microsoft Excel to ensure data integrity and performing precise data verification to support departmental efficiency and mission-critical workflows.

Claims Coordinator (Scheduling Team) at ALPINE INTEL (2024-04 – Present)

Coordinate and input 20-60 appointments daily across multiple states, keeping schedules accurate and claims moving forward in a timely manner.

• Maintain accurate records and update claim information in internal database systems to support workflow tracking and record management.
• Collaborate with technicians, adjusters, and insureds to verify appointment details and confirm data accuracy in the system.
• Monitor scheduling activity and resolve conflicts quickly to prevent delays and ensure data integrity across all entries.
• Update claim information accurately and on time to support team efficiency and provide essential administrative support for departmental operations.

PM Manager at CHICK-FIL-A (2022-01 – 2024-01)

Managed high-volume evening operations and performed daily data entry for performance metrics to keep service fast and organized.

• Analyzed daily performance including order volume and sales using Microsoft Excel to identify trends and improve data-driven efficiency.
• Collaborated with team members to keep operations running smoothly and ensure consistent record management during peak hours.
• Identified workflow slowdowns and updated processes to improve speed, consistency, and information management.

Manager / Area Manager at CHICK-FIL-A (2017-01 – 2022-01)

• Trained team members and maintained consistent service standards through rigorous data verification and performance monitoring.
• Collaborated with cross-functional teams to keep communication clear and facilitate efficient file and information management.
• Supported daily administrative operations by keeping processes organized and ensuring accurate record management.

Banquet Server at THE CROSSING AT HOLLAR MILL (2014-01 – 2017-01)

Delivered high-quality service in fast-paced environments, requiring precise coordination and adherence to information management protocols.

• Organized event preparation and verified service standards to ensure high-quality delivery and administrative compliance.

Bachelor-level coursework in Psychology – LENOIRRHYNE UNIVERSITY