Sarah Nodarse

Experienced professional in behavioral health care and customer service. Skilled in customer care, crisis intervention, and therapeutic support. Strong communicator with a focus on team collaboration and adaptability to evolving needs. Reliable and results-driven, committed to improving clients outcomes and creating a supportive, nurturing environment. Authorized to work in the US for any employer

Front Desk Agent/Guest Service Representative at WESTIN HOTEL by Marriott (2025-06 – 2026-01)

• Efficiently managed guest reservations, including check-ins, check-outs, and room assignments
• Responded to guest inquiries and resolved issues promptly and professionally, maintaining high levels of customer satisfaction
• Provided accurate information about hotel facilities, services, and local attractions to enhance the guest experience
• Managed incoming calls on a multi-line phone system, directing calls appropriately or taking messages as needed
• Utilized property management software to update guest profiles, record preferences, and track special requests for future visits

Senior Behavioral Health Technician at Advanced Recovery Systems (2022-12 – 2025-01)

• Managed detox, residential, PHP, and behavioral health units, ensuring smooth daily operations and patient care.
• Facilitated admissions and intake processes, providing support during patient transitions.
• Assisted patients in daily activities, promoting engagement and well-being.
• Communicated behavioral concerns to clinical staff, contributing to individualized care plans.
• Helped maintain a structured, therapeutic environment to support patient recovery

Patient Care Associate (PCA) at Mandala Healing Center (2021-12 – 2022-05)

• Conducted patient intakes and oversaw daily operations of detox unit to ensure quality care.
• Monitored and documented rounds to maintain a safe and secure environment.
• Utilized critical thinking and de-escalation techniques to manage high-stress situation.

Early Childhood Education Teacher at La Petite Academy (2016-01 – 2019-01)

• Developed and implemented engaging lesson plans.
• Provided comprehensive care, addressing the daily needs of toddlers while fostering a safe and supportive learning environment.

Co-owner of Sober Living Facility at The Lighthouse Recovery Place (2010-01 – 2014-12)

• Co-owned and operated two sober living facilities, overseeing daily operations and resident support.
• Managed recruitment, conducted intake assessments, and implemented structured programs to promote a stable and supportive environment

Holistic Spa Front Desk Receptionist at G & G Holistic Treatment Center (2006-08 – 2009-12)

• Managed a high volume of incoming calls, effectively addressing inquiries and scheduling appointments
• Provided accurate information about spa services, packages, and promotions to potential clients
• Efficiently checked-in clients for their appointments, verifying personal information and updating records as necessary
• Collaborated with therapists to ensure smooth flow of daily operations by coordinating schedules and managing room assignments
• Assisted in inventory management by monitoring stock levels of retail products sold at the front desk
• Effectively resolved customer complaints or issues by listening attentively and offering appropriate solutions or escalating to management when necessary
• Maintained confidentiality of client information in accordance with privacy policies and regulations

Elementary Bilingual Education in Elementary Bilingual Education – Florida Atlantic University (1988-08 – 1991-05)

Elementary Bilingual Education in Elementary Bilingual Education – Boston College (1988-08 – 1991-05)