Front Desk Agent/Guest Service Representative at WESTIN HOTEL by Marriott (2025-06 – 2026-01)
- Efficiently managed guest reservations, including check-ins, check-outs, and room assignments
- Responded to guest inquiries and resolved issues promptly and professionally, maintaining high levels of customer satisfaction
- Provided accurate information about hotel facilities, services, and local attractions to enhance the guest experience
- Managed incoming calls on a multi-line phone system, directing calls appropriately or taking messages as needed
- Utilized property management software to update guest profiles, record preferences, and track special requests for future visits
Senior Behavioral Health Technician at Advanced Recovery Systems (2022-12 – 2025-01)
- Managed detox, residential, PHP, and behavioral health units, ensuring smooth daily operations and patient care.
- Facilitated admissions and intake processes, providing support during patient transitions.
- Assisted patients in daily activities, promoting engagement and well-being.
- Communicated behavioral concerns to clinical staff, contributing to individualized care plans.
- Helped maintain a structured, therapeutic environment to support patient recovery
Patient Care Associate (PCA) at Mandala Healing Center (2021-12 – 2022-05)
- Conducted patient intakes and oversaw daily operations of detox unit to ensure quality care.
- Monitored and documented rounds to maintain a safe and secure environment.
- Utilized critical thinking and de-escalation techniques to manage high-stress situation.
Early Childhood Education Teacher at La Petite Academy (2016-01 – 2019-01)
- Developed and implemented engaging lesson plans.
- Provided comprehensive care, addressing the daily needs of toddlers while fostering a safe and supportive learning environment.
Co-owner of Sober Living Facility at The Lighthouse Recovery Place (2010-01 – 2014-12)
- Co-owned and operated two sober living facilities, overseeing daily operations and resident support.
- Managed recruitment, conducted intake assessments, and implemented structured programs to promote a stable and supportive environment
Holistic Spa Front Desk Receptionist at G & G Holistic Treatment Center (2006-08 – 2009-12)
- Managed a high volume of incoming calls, effectively addressing inquiries and scheduling appointments
- Provided accurate information about spa services, packages, and promotions to potential clients
- Efficiently checked-in clients for their appointments, verifying personal information and updating records as necessary
- Collaborated with therapists to ensure smooth flow of daily operations by coordinating schedules and managing room assignments
- Assisted in inventory management by monitoring stock levels of retail products sold at the front desk
- Effectively resolved customer complaints or issues by listening attentively and offering appropriate solutions or escalating to management when necessary
- Maintained confidentiality of client information in accordance with privacy policies and regulations
