Sasheene Cook

Customer-focused Healthcare and Client Support Professional with 20+ years of experience in healthcare, customer service, referral coordination, and human resources. Proven ability to manage high-volume workloads, resolve complex issues, maintain HIPAA compliance, and deliver exceptional service to patients, providers, and customers. Proficient in Epic, CX One, CRM systems, Microsoft Office, and healthcare documentation.

Referral Intake Specialist (Contract) - Robert Half / Optum - Las Vegas, NV

(2026-02 - 2026-06)

• Processed referrals, authorizations, and medication refill requests.
• Coordinated with providers, patients, and healthcare teams.
• Maintained HIPAA compliance and accurate patient documentation.
• Resolved patient and provider concerns in a fast-paced environment.

Human Resources Coordinator / Owner Operator - Krave Hookah Lounge - Las Vegas, NV

(2022-07 - 2026-05)

• Managed hiring, onboarding, payroll, scheduling, and employee records.
• Oversaw daily business operations and customer service.
• Ensured compliance with licensing, safety, and workplace regulations.
• Built vendor relationships and improved operational efficiency.

Family Services Coordinator - Hunters Point Family - San Francisco, CA

(2020-11 - 2026-01)

• Conducted client intake and eligibility assessments.
• Managed case documentation and coordinated community referrals.
• Connected families with employment, education, and supportive services.
• Maintained confidential client records.

Customer Service Representative - Delta Dental - Rancho Cordova, CA

(2019-11 - 2024-05)

• Assisted members and providers with benefits, claims, referrals, and authorizations.
• Handled high-volume inbound and outbound calls.
• Resolved complex customer issues while maintaining HIPAA compliance.
• Documented interactions using CRM and insurance systems.

Associate's Degree - Business Administration

High School Diploma