Scott Cooper
Customer-focused professional with 30+ years of experience
Hire this person
Send a job offer directly to this candidate
About
Customer-focused professional with 30+ years of experience, including 10+ years in public library systems. Skilled in customer service, circulation services, technical support, records management, and assisting diverse populations in fast-paced environments. Experienced with AI tools, digital resources, data accuracy, inventory organization, and community engagement. Recognized for communication, problem-solving, adaptability, and organizational skills.
Experience
Library Assistant - St. Petersburg Library System - St. Petersburg, FL
(2015-01)
Deliver high-quality customer service in a busy public library environment.
- Manage circulation services, patron accounts, and database record accuracy.
- Assist patrons with computers, printing services, online applications, and digital resources.
- Support job seekers with resume tools, internet navigation, and library technology.
- Maintain shelving accuracy, inventory organization, and collection management.
- Received 2019 City of St. Petersburg Award for Excellent Customer Service.
Volunteer - PARC - St. Petersburg, FL
Volunteered supporting mentally disabled children and adults through community-based activities and assistance.
