Scott McCabe

Passionate, detail-oriented, and customer-centric professional with 20+ years of progressive leadership experience directing sales, customer success and operations management within regional growth organizations and multi-billion-dollar industry leaders. Resourceful problem solver and customer advocate with innate ability to guide customers through offers, sales closure, and transitions leveraging partnerships with various stakeholders and account members. Influential communicator, team player, and mentor with success driving organizational growth and conversations between key executives and decision makers within diverse cross-functional environments.

Vice President of Business Development at Penn Street Commercial (2026-01 – Present)

• Develop and execute strategic business development initiatives to increase loan originations and overall revenue.
• Identify, cultivate, and maintain relationships with referral sources including commercial real estate brokers, bankers, accountants, attorneys, financial advisors, developers, and business owners.
• Generate new lending opportunities through prospecting, networking, industry events, and targeted outreach.
• Identify opportunities for market expansion and strategic partnerships.
• Develop referral networks with local chambers of commerce, business associations, economic development organizations, and professional service providers.
• Analyze market trends, competitor activity, and emerging lending opportunities.

Named Account – Sr. Client Success Manager/Business Development Manager at Medallia, Inc. (2022-03 – 2026-01)

Medallia is an American customer and employee experience management company based in San Francisco, California, with offices in Buenos Aires, London, Tel Aviv, Munich, Paris, New York City, Washington DC, Austin and Sydney. Build and foster client relationships, pre and post sales efforts for cross sell / upsell opportunities as well as a strong focus on renewal management, product adoption and client business objectives and outcomes. Provide industry benchmarking data, instance reviews to help identify client business use cases and growth opportunities.

• Rated Exceeds Expectations for FY'25
• Rated Exceeds Expectations for FY'24
• 135% of FY'26 renewal target
• 117% of FY'25 renewal target
• Closed 4 year renewal with large fortune 10 company
• Closed 3 year digital deal with fortune 100 Pharmaceutical Company
• This was originally a churn prospect
• Consolidated 9 contracts into one $2.8 Million 2-year renewal
• CSM Mentor and Coach for the past 2.5 years

Vice President, Sales & Leasing at Zommick McMahon Commercial Real Estate, Inc. (ZMCRE) (2015-01 – Present)

Provider of real estate services including sales and leasing to customers in PA, NJ, DE, and VA. Build and foster client relationships, orchestrating deals and advising clients during sale, lease, or purchase of commercial real estate properties. Conduct competitive market analysis and penetrate various commercial real estate markets driving new business development and sales growth. Serve as key member of Salesforce (SF) Design and Implementation team.

• 2025 – Closed largest leasing deal for the company in Q1 ($3.5 Million / 10 Year)
• 2025 - #1 Sales VP H1
• Achieved annual quotas: Consistently exceeding yearly sales quota.
• Recognized as Rising Star of the Year in 2017. Closed largest sale in company history.
• Designed internal SF CRM platform with Product Management team and created SF documentation library. Increased lead generation 200%+ and revenue to ZMCRE by estimated 35%.

Partner Success Manager at Cisco Systems, Inc. / Cisco Cloud Managed Services (2012-01 – 2015-12)

Managed and mentored 12+ Senior Grade Level team members optimizing support and ensuring customer success. Developed partner relationship via high-touch, collaborative adoption program. Aligned partner needs with Cisco best practices and resources.

Provided industry-leading service experience for mutual customers. Conducted quarterly Partner Services Business Reviews. Served as partner advocate and voice to the business. Contributed to go-to-market strategy development.

Identified operational and business-related opportunities for partner.

• Identified and led $500K cost deflection initiative and directly impacted overall CSAT score of 4.6 / 5.0 or greater annually. Secured grade promotion from 11 to 12.
• Launched 24+ technical enhancements to Smart Net Total Care (SNTC) Product Management Group via interactions with partners.
• Developed and grew Customer Success Program within Cisco generating $10M in annual renewals.
• Supported Product team that provided feedback and change management suggestions to Product Management team. Enabled partners to use product in test environments. Partnered with Cisco to provide feedback pre-implementation including technical additions and enhancements to products and partners usability / experience.
• Created innovative partners services support portfolio generating 50%+ increase in incremental business, differentiated services, and operational efficiencies.
• Increased bi-directional technical information flow and service excellence by engaging with select delivery partners. Identified and promoted methods to improve ability to do business with Cisco.

Engagement Manager at Cisco Systems, Inc. / Cisco Cloud Managed Services (2009-01 – 2012-12)

Managed largest Telepresence (TP) Customers for Cisco Managed Services including Procter & Gamble, American Express, Republican National Convention (RNC), Democratic National Convention (DNC), and Norfolk Southern.

• Proctor & Gamble: Increased TP Units 300%+ during tenure. Served on Incubation team for Home Telepresence, Executive Program for C-level team members with TP units in homes.
• Tandberg / CTS (Legacy Cisco) Merger: Participated on strike team overseeing user experience and product management issues and enhancements.
• Secured multi-million-dollar renewal for AMEX (GET Account) and Proctor and Gamble. Generated $1M in additional UC / Foundation revenue for AAFES account and $1.5M in new UC, UCC, Foundation, and Security revenue.
• Created Mentoring program for 12 peers providing training on TP. Implemented telepresence service description changes and TP portal reporting enhancements.
• Recognized as 11 Time CAP (Cisco Achievement Program) winner. Promoted from Grade 10 to 11.

Customer Relationship Manager at Cisco Systems, Inc.

Senior Project Manager at Verizon Business

Master of Business Administration in MBA – University of Phoenix

Bachelor of Science in Business Administration – The State University of New York (SUNY), Plattsburgh

Certificate in Advanced Program Management – Stanford University

Certificate in Executive Leadership – Mendoza College of Business, University of Notre Dame

Certificate in Advanced Strategic Project Management Practices – Villanova University