Sean p Walsh
Technology Support Technician
Talent
Southborough, Town of Southborough, WorcesterMember since March 7, 2025
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About
- Hardware Troubleshooting
- Software Installation & Support
- Network Configuration & Troubleshooting
- Operating Systems: Windows, Mac OS, Linux
- Active Directory Management
- Remote Support Tools: TeamViewer, Remote Desktop, LogMeIn
- Office 365 Administration
- Help Desk Ticketing Systems: ServiceNow, JIRA, Operation Hero
- Antivirus and Security Software: Sophos
- Mobile Device Management (MDM)
- Cloud Services: AWS, Azure
- VPN Configuration
- VoIP Systems
- Backup and Recovery Solutions
- Overseeing the help desk day-to-day operations
- Over saw the Technology Dept. staff for 5 months when we did not have an director
Experience
04/2023 – Present Assabet Valley High School - Marlborough, MA
- Technology Support Technician
- Hardware Troubleshooting
- Software Installation & Support
- Network Configuration & Troubleshooting
- Operating Systems: Windows, Mac OS, Linux
- Active Directory Management
- Remote Support Tools: TeamViewer, Remote Desktop, LogMeIn
- Office 365 Administration
- Help Desk Ticketing Systems: ServiceNow, JIRA, Operation Hero
- Antivirus and Security Software: Sophos
- Mobile Device Management (MDM)
- Cloud Services: AWS, Azure
- VPN Configuration
- VoIP Systems
- Backup and Recovery Solutions
- Overseeing the help desk day-to-day operations
- Over saw the Technology Dept. staff for 5 months when we did not have an director
- Paraprofessional
- Student Support
- 1:1 with Students
- Ordering
- Providing Teacher Support
- IT Logistic Coordinator
- Ordering/Shipping
- Inventory organization for equipment
- Vendor Contact
- Supporting the Help Desk
- Stocker
- Stocking Shelves and building side sack
- Answering questions about the products
- Making keys
- Inventory on tools and hardware departments
- Stocker/Merchandiser;
- Stocking Shelves and building displays;
- Properly rotate stock;
- Backroom inventory organization; and
- Identify and communicate any store problems with the Manager.
Education
Assabet Valley Vocational High School, Marlborough, Massachusetts
Graduated from Electrical Wiring Program - 2015
Coursework included:
- Learning to install electrical equipment for light, heat, and power, Students learned various residential, commercial, and industrial wiring methods and techniques according to the Massachusetts Electrical Code.
- Learning to read wiring diagrams and layout
- Learning safety and hazardous conditions through OSHA Training
General Studies September – Graduated
