Senait Zeleke

Reliable and customer-focused professional with experience in communication and call-center operations. Strong ability to communicate clearly with customers, understand their needs, provide helpful information, and handle conversations professionally. Fluent in Amharic and English, with basic computer and digital skills. Comfortable working independently, learning new systems, and communicating with customers through phone and online platforms.

Call Operator at FERES

• Communicated with customers professionally and responded to their questions and requests.
• Handled customer calls and provided clear and helpful information.
• Listened carefully to customers and understood their needs.
• Maintained professional communication during customer interactions.
• Worked as part of a team to support daily operations.
• Used basic computer systems and digital tools as part of daily work.

Grade 12 Certificate (2008)