Sergio A. Suarez

Customer-focused and technically skilled professional with experience in restaurant operations, team leadership, customer service, and technical support. Proven ability to manage fast-paced environments, resolve customer concerns, train staff, and maintain strong communication with clients and teams. Bilingual in English and Spanish with excellent interpersonal skills and strong adaptability to remote work environments.

Seeking a remote position in customer support, virtual assistance, operations support, or administrative services.

Fine Dining Server - Eddie & Vinny's - Coral Springs, FL

(2025-01)

• Deliver exceptional customer service in a fast-paced fine dining environment.
• Process orders, payments, and guest requests accurately and professionally.
• Collaborate with team members to maintain smooth restaurant operations.
• Build positive guest relationships through communication and attention to detail.

Lead Server - Carrabba's - Royal Palm Beach, FL

(2023-01 - 2025-12)

• Managed high-volume guest service while maintaining hospitality standards.
• Processed payments, resolved customer concerns, and supported team operations.
• Trained and supported team members to improve guest satisfaction.

Server / Customer Service Specialist - Elizabeta's Ristorante - West Palm Beach, FL

(2021-01 - 2023-12)

• Assisted customers with reservations, phone orders, and service requests.
• Maintained strong communication with staff and management.
• Resolved guest concerns while multitasking in a fast-paced environment.

Restaurant Operations Manager - La Bamba Mexican & Spanish Restaurant - Plantation, FL

(2017-01 - 2021-12)

• Supervised daily operations, scheduling, inventory, and staff performance.
• Trained employees on operational procedures and customer service standards.
• Managed cash handling and maintained efficient restaurant operations.

Culinary Manager / LOB Manager - Olive Garden - New Jersey

(2012-01 - 2017-12)

• Oversaw kitchen operations, inventory, cost control, and team coordination.
• Supported employee training and maintained quality standards.

Assistant General Manager - Besito Restaurant - New York

(2012-01 - 2012-12)

• Assisted with restaurant operations, scheduling, hiring, and inventory management.
• Maintained high standards for customer service and operational performance.

Test Technician / Warranty Trainer - JL Audio - Miramar, FL

(2011-01 - 2011-12)

• Performed troubleshooting, technical testing, and product diagnostics.
• Trained team members on warranty and testing procedures.

Associate Degree - Computer & Electronics Engineering Technology - ITT Technical Institute (2011-01)