Microsoft 365 Specialist
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Skilled IT professional with extensive experience in system administration, specializing in Microsoft 365 management, cloud services, and cybersecurity. Adept at configuring and managing Microsoft 365 apps including Teams, Exchange, SharePoint, and OneDrive for optimal collaboration, security, and performance. Proven ability to support cloud migration initiatives, enforce security protocols, and provide high-level troubleshooting across diverse environments.
Company: Strivector Corp August 2024 - Present
Title: Information Technology Specialist (Contract)
● Administer Microsoft 365 environments, including Exchange Online, SharePoint, Teams, and OneDrive for over 100 employees.
● Managed user accounts, security policies, and permissions within Microsoft 365, ensuring compliance with organizational standards.
● Deployed Microsoft Intune to manage and secure company devices, enhancing security posture and ensuring data protection.
● Configured and enforced Multi-Factor Authentication (MFA) policies via Microsoft Entra ID to bolster security across corporate applications.
● Streamlined user onboarding by automating account provisioning and device management processes.
Company: Denso Ten America July 2022 - August 2024
Title: Information Systems Technical Support
● Managed Microsoft 365 user accounts, including provisioning, configuration, and support for Teams,
Exchange, and OneDrive.
● Utilized Hyper-V to optimize virtual machine environments, ensuring the smooth deployment and management of Microsoft 365 resources.
● Coordinated a company-wide transition to Microsoft 365 collaboration tools, improving productivity and communication across departments.
● Provided troubleshooting and support for Microsoft 365 applications, enhancing user experience and minimizing downtime.
Company: Stefanini North America November 2018 - July 2022
Title: Senior Deskside Support Technician
● Managed Microsoft 365 accounts, providing configuration, support, and training for employees on
SharePoint, OneDrive, and Teams.
● Supported Active Directory administration, managing user accounts and security groups to streamline access to Microsoft 365 services.
● Provided second-level support for complex Microsoft 365 issues, collaborating with internal teams to resolve user problems quickly.
Bachelor of Science: Cybersecurity and Information Assurance Western Governors University, 2019-2021
Associate of Science: Information Technology for Homeland Security Oakland Community College, 2016-2018
