Serifah Ho

More than ten years of experience in health care. Multilingual: Cantonese, Mandarin and English. Great oral and written communication skills. Possession of current Basic Life Support (BLS) certificate.

Oncology Coordinator at North East Medical Services (2026-03 – 2026-09)

• Check patient's insurance eligibility
• Obtain insurance authorizations for procedure
• Call facility or hospital to schedule patient for scanning or other procedure
• Notify doctor of abnormal lab result or any abnormal finding in scan
• Posts a variety of information and data in connection with the maintenance of medical record
• Serve as a chaperone for medical providers as needed
• Comply with infection control, safety, and clinical practice policies, including applicable regulatory requirements
• Notifying doctor of patient delays and service issues and advocating for efficient clinic flow
• Perform check in and out-patient tasks
• Schedule patient for next office visit
• Handling payment
• Answer CRM, answer phone calls and handle walk-in patient requests

Same Day Surgery Unit Clerk at Chinese Hospital (2013-06 – 2026-03)

• Schedule appointments and keep schedules up-to-date
• Conduct patient check-in upon arrival by greeting patients and family members and answering inquires related to procedure/surgery or referring inquires to appropriate parties
• Clearly label charts with accurate patient identification
• Notify personnel of abnormal lab results and return patients' charts to Medical Records
• Send medication orders to the pharmacy via fax
• Translate for non-English speaking patients in Cantonese and/or Mandarin
• Return soiled equipment to central supply
• Maintain sufficient supplies and equipment for patient care and operation unit by conducting inventory checks and ordering supplies, equipment, stationery on a weekly basis and inspecting and storing supplies upon delivery
• Uphold a safe and clean working environment by complying with procedures, rules, and regulations and adhering to infection-control policies and protocols
• Able to work in temperature varied environment with fast and frequent interruptions
• Ability to collaborate with team members, patients/family members and/or representatives in all areas of assigned duties
• Participate in hospital or departmental performance improvement activities

Emergency Room Unit Clerk at Chinese Hospital (2020-03 – 2021-01)

• Cross train as a unit clerk in the ER during the COVID-19 Pandemic
• Basic patient screening before entering the ER and ensured accurate patient identification.
• ER to ER direct patient transfer by preparing paperwork. notifying departments of patient admission or transfer
• Ambulance arrangement for patient discharge
• Notify appropriate personnel of abnormal lab results
• Prepare lab slips and specimen drop off to Laboratory Dept
• Maintain current MD on-call list for each service on a weekly basis
• Respond courteously and compassionately to the needs of physicians, nurses, patients, visitors and other members of the health care team in a timely manner

Utilization Management Coordinator at Chinese Community Health Plan (2010-09 – 2013-06)

• Input and process authorization.request from physician's office and health care provider
• Prepare denial letters in a timely manner
• Maintain and protect health care members' confidentiality
• Answer the phone, process and route incoming calls, and coordinate communications with other departments

Senior Select Program Coordinator at Chinese Community Health Plan (2009-10 – 2010-08)

• Home visit with members for safety assessment and education
• Prepare home visit reports for each visit
• Assist members with application for necessary medical equipment
• Arrange member transportation for medical appointment visits
• Organize and maintain department tiles, records, handbooks and manuals

Medical Assistant at Dr. James Yan, Gastroenterologist (2008-09 – 2009-09)

• Measure patient vital signs
• Help physician with patient examinations
• Translate for non-English speaking patients in Cantonese and/or Mandarin
• Give preparation instructions for colonoscopy and/or endoscopy as directed by the physician
• Schedule patient appointments
• Verify and update patient personal details and insurance information
• File patients' information - vital signs, test results and reports into a medical record database
• Maintain inventory of medical and office supplies
• Prepare and send out reports and/or medical records as requested by medical facilities and staff
• Answer and screen incoming phone calls from medical offices, patients and pharmacy

Certificate in Clinical Medical Assistant – Boston Reed College (2008-09)

Certificate in Acute Care Training – Providence Vocational School (2006-11)

Certificate in Nurse Assistant – Regional Occupational Program (2006-08)

Associate in Science in Hotel Operations – Skyline College (2001-12)

High School Diploma – Ng Yuk Secondary High School (1988-06)